Customer Service Rep (Manufacturing) (23k - Hybrid / Dunmurry)

Job Description

VANRATH are delighted to be assisting a global leader in survival and safety solutions with the recruitment of a Customer Service Representative to join the sales support team. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

This is a Hybrid working position with 2 days at home, and 3 days in office (Pick and choose which day you want to work at home). Permanent position.

Shifts are Monday - Thursday (8.30am - 5.00pm) Friday (8.30am - 2.00pm). The office is based in Dunmurry, in office.

Salary

£23,000 + Fantastic Benefits package, and development opportunities

Responsibilities:

  • Receive and process customer quotes, orders, inquiries and complaints
  • Maintain an ongoing relationship with allocated customers and sales colleagues
  • Using knowledge of products and services, availability, sales territories and individual customers to provide a key communications link for the customer
  • Records and processes quotes and orders
  • Makes calls (by telephone or other channel) to allocated customers
  • Responds to and resolves complex or advanced issue escalations promptly and appropriately
  • Other duties assigned by your manager from time to time

The Ideal Candidate:

  • Sales Support or Customer Support Admin experience is essential
  • Experience within Manufacturing environment is highly preferred
  • Great communication skills
  • Customer Focused
  • High attention levels to detail

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence on 02890 330250 or jack.groves@vanrath.com or apply via the link on this page.

In the instance you are a specialist operating in a very niche industry, know people working in each organisation, understand their culture, management styles and working environments, then a DIY job search may serve you well. However, in the more likely case you are not, seeking the help of a specialist recruiter will be highly beneficial. Whether you are looking for that next step in your career, changing industry sectors or just seeking a change of scenery, a good recruiter will be able to explain the ins and outs of a benefits package, provide an insight into the company culture, what the line manager is like to work for and how to best prepare for an interview.
A not so obvious example of when a recruiter can really add value to your search would be while you are exploring your options internally. If you are up for a promotion, and you have hit all objectives defined in your PDP, this is a great time to get in touch with a recruiter to assess your options. Is your salary in line with the market rate and are the responsibilities similar to those of other companies? How does your employer's dynamic working policy compare to other organisations in the sector?
Conversations around salary benchmarking, bonuses, benefits and culture, regardless of whether or not you are looking to make an external move are very much welcomed. In fact some of the best relationships I have with my candidates have been built on an initial conversation where the expectations were set from the start - those professionals looking to move up or into new roles within their current organisation, but are also interested in assessing external options to keep their finger on the pulse and compare current opportunities.