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Customer Service (Lurgan) (25k)

Job Description

VANRATH are delighted to be assisting experts in product design and manufacturing organisation with the recruitment of a Customer Service Advisor.

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.

(Monday to Thursday 8.30am-5.00pm, Friday 8.30am-3.45pm) - Permanent

Salary

£25,000 + Fantastic Benefits Package & Future Opportunities

Responsibilities

  • Handle inbound enquiries, provide product information to meet customer needs, keep customers updated regarding the status of sales orders and other queries in line with service level agreements and KPIs
  • Liaise with and provide support to the field-based sales team, create and issue quotations, dispatch sales literature and product samples to customers
  • Process sales orders, pick and pack goods, schedule goods dispatch and liaise with couriers, monitor progress of sales orders to completion
  • Maintain accurate records and use of IT systems including ERP and CRM solutions, provide reports on customer activity, service level agreements and KPIs

The Ideal Person

  • Five GCSE passes (or equivalent) including English and Maths.
  • Minimum 3 years' experience in a similar customer service and administrative role
  • Minimum of 2 years sales experience
  • Excellent communication skills both verbal and written
  • Proven track record at delivering results in a timely and professional manner

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

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