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Customer Service (Lurgan) (25k)

Job Description

VANRATH are delighted to be assisting experts in product design and manufacturing organisation with the recruitment of a Customer Service Advisor.

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.

(Monday to Thursday 8.30am-5.00pm, Friday 8.30am-3.45pm) - Permanent


£25,000 + Fantastic Benefits Package & Future Opportunities


  • Handle inbound enquiries, provide product information to meet customer needs, keep customers updated regarding the status of sales orders and other queries in line with service level agreements and KPIs
  • Liaise with and provide support to the field-based sales team, create and issue quotations, dispatch sales literature and product samples to customers
  • Process sales orders, pick and pack goods, schedule goods dispatch and liaise with couriers, monitor progress of sales orders to completion
  • Maintain accurate records and use of IT systems including ERP and CRM solutions, provide reports on customer activity, service level agreements and KPIs

The Ideal Person

  • Five GCSE passes (or equivalent) including English and Maths.
  • Minimum 3 years' experience in a similar customer service and administrative role
  • Minimum of 2 years sales experience
  • Excellent communication skills both verbal and written
  • Proven track record at delivering results in a timely and professional manner

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact PhilDoherty or 02890 330 250 in the strictest confidence.

Exciting times - you've been offered the job, it can be easy to get carried away and accept straight away when you're dealing directly with the client. What if you have been offered four jobs? Who do you bounce this off? Having a recruiter to act as the middle man, gives you breathing space and time to think. It can also be daunting trying to negotiate with a potential new employer, after all, what will they think of you, if you play hardball.

This is where going through a recruiter really comes into its own, it is their job to get you the best job AND deal available whilst ensuring it doesn't reflect badly on you. That's their job after all - they want you to get the job and they want their client to be happy too.

You should especially consider using a recruiter if you have any special requirements, such as flexible or reduced working hours, or you have any gaps in your CV - a good recruiter will help to explain this. They will do the best by you and the client, and further to that offer you the advice you will need when it comes to resigning - one of the most daunting things anyone has to do.

"We have candidates who simply don't know whether their current package is the right one for the role they are in. We provide career advice and workshops to ascertain where they are and where they should be in the market from a financial and career standpoint. We will cover the whole market, talk through bonus and benefit structures and where the career might go with a number of different companies. An offer is not just a salary. In fact, the salary should be the smallest factor in accepting any role. We talk them through the whole process."