Customer Service (Engineering / MRP) (30k)

VANRATH are delighted to be assisting a Leading Engineering and Logistics company with the recruitment of a Customer Service Co-ordinator. A fantastic company to work within, with many opportunities for progression within a growing company in a thriving industry

Permanent position - role is based in Coalisland office

Shifts are Monday - Thursday (8..00AM - 5.00PM) Friday (8.00AM - 2.00PM).

Experience with Engineering or MRP or Logistics is an essential criteria for this role.

Salary

£27,000 - £30,000 + Fantastic Benefits package, and development opportunities

Responsibilities:

• Building and maintaining excellent customer relations, promptly responding to customers by phone and email.
• Enter incoming sales orders into the companies MRP system ensuring accuracy of all information is maintained.
• Liaise between internal manufacturing planning team and customer to agree delivery date and confirm order acknowledgement.
• Provide customers with regular updates on order status.
• Liaise with dispatch & warehouse team to sequence dispatch of finished goods ensuring on time in full delivery to all customers.
• Arrange courier collections of finished goods.
• Maintain an organised, accessible filing system.

The Ideal Candidate:

• Experience with Engineering or MRP or Logistics is an essential criteria for this role.
• Customer Service or facing experience is essential
• Great communication skills
• Customer Focused
• High attention levels to detail

For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence via the link on this page.

There are many different reasons why employers might decide to use an external recruitment consultant to fill management consultancy jobs. They may also wish to engage with them in a variety of different ways - from simply a source of CVs to a full advisory role.

A good recruitment consultant, focussed in the area of consulting jobs, will both provide a good service and a winning candidate but also earn their fee by adding value and expertise. This applies to a contingent or "agency" service and in addition for a retained search you should expect to get a Rolls Royce service and much greater certainty of a successful outcome.

Clearly a recruiter's top priority is to come up with great candidates but they should do more. Clearly sometimes this can't happen for a good reason. However, if the recruiter isn't responsive you need to wonder whether you are getting a good service. But you also need to ask yourself: is it them or is it me? If I seem to be low down on my supplier's priority list why might that be? Is my brief unrealistic? Are my fees to low?

In our experience it takes at least an hour, and often much longer, to thoroughly get under the skin of a management consultancy employer and the consulting jobs they are seeking to fill. Taking time to understand the requirements of a client is one of the signs of a good recruiter. If the recruiter gives you 10 minutes and has a quick look at some job specs (or alternatively you only give them 10 minutes!) how can they understand what you're looking for and how to sell your company to candidates?

You should feel they are really delving into the role and not afraid to ask challenging questions. If there are aspects of the company, salary, job or the candidate spec that are a concern they should tactfully tell you. However, they should also definitely give you the impression they are enthusiastic and understand the attractions of the role and employer.A recruitment consultant shouldn't call you every day to chase a CV but a big part of their value to you is to help ensure an efficient and swift process and that good candidates don't go elsewhere. To your competitors for example. They are doing their job if they ensure that this hiring doesn't disappear off the radar and they are doing you a service if they help make recruitment a priority alongside your competing client work, for example!