Customer Service Agent - 24k / Immediate Start (Hybrid)

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of Multiple Customer Service Agents.

Shifts are held over Monday to Friday (Monday - Friday, 9.00am - 5.00pm + 1 Hour lunch). No weekend working.

The role will incorporate Hybrid working - 2-3 days Working From Home & 2-3 days Working on the Ormeau Road in Belfast. Equipment and full training will be provided.

Start date for this position is Monday 5th June

Salary

£21,300 Salary + Discretionary Bonus + Other fantastic additional benefits - including one of the best pension schemes available, private medical cover, day off on your Birthday + tonnes more

Responsibilities

• You will be asked to book appointments between our customers and our advisory service, which is achieved both through inbound and pro-active outbound calling.
• It is your priority to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.
• We are seeking someone who is target driven and who is looking to take their next career step/build a career within financial services.
• Recognise when customers are vulnerable or do not understand the details you are giving them and therefore require additional explanation or repetition
• Create, record and update all customer data promptly ensuring it remains accurate and compliant
• No Cold Calling in this role

The Ideal Person

• Call experience beneficial
• Finance call experience preferred - e.g. banks etc.
• Sales experience preferred
• Confident phone manner
• Good communicator
• Objection Handling ability

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Some feedback from recent VANRATH candidates-

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''

''Very pleased with the service provided and extremely appreciative to VANRATH, who I'd highly recommend.''

''VANRATH was very helpful in assisting me in obtaining my new employment post. They made care to stay in touch, inform me of any updates and gave me some excellent interview advice. Thank you for all your assistance; I wouldn't think twice about using VANRATH again. Outstanding service.''

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Established in 2000, VANRATH has become a market leader in Northern Ireland. This success is a direct result of our dedication to confidentiality, professionalism and the wealth of knowledge held by our Senior Consultants. VANRATH has a demonstrable track record in pairing the best local talent with leading local businesses.

VANRATH recruits across a diverse range of sectors including:

• Accountancy & Finance

• Built Environment

• Engineering & Manufacturing

• HR

• Information Technology

• Public Sector

• Sales and Marketing

• Science

• Supply Chain and Procurement

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We recognise that making a career change can be a huge step. We will support you through every step of the recruitment process, from an initial discussion of your goals and aspirations, to the security of your new position.

Our consultants are sector specific and have an in-depth knowledge of, and experience in, their respective fields. Put simply, they are the best in the business! We continually monitor trends and developments within the market to ensure we provide the very highest quality advice and
support to our clients and candidates.