Customer Service Agent - 24k / Immediate Start -Hybrid

VANRATH are delighted to be assisting a leading finance organisation with the recruitment of Multiple Customer Service Agents.

Shifts are held over Monday to Friday (Monday - Friday, 9.00am - 5.00pm + 1 Hour lunch). No weekend working.

The role will incorporate Hybrid working - 2-3 days Working From Home & 2-3 days Working on the Ormeau Road in Belfast. Equipment and full training will be provided.

Salary

£21,300 Salary + Discretionary Bonus + Other fantastic additional benefits - including one of the best pension schemes available, private medical cover, day off on your Birthday + tonnes more

Responsibilities

• You will be asked to book appointments between our customers and our advisory service, which is achieved both through inbound and pro-active outbound calling.
• It is your priority to deliver a great customer experience by being helpful and making doing business with us an easy, efficient and positive experience.
• We are seeking someone who is target driven and who is looking to take their next career step/build a career within financial services.
• Recognise when customers are vulnerable or do not understand the details you are giving them and therefore require additional explanation or repetition
• Create, record and update all customer data promptly ensuring it remains accurate and compliant
• No Cold Calling in this role

The Ideal Person

• Call experience beneficial
• Finance call experience preferred - e.g. banks etc.
• Sales experience preferred
• Confident phone manner
• Good communicator
• Objection Handling ability

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Recent Feedback from our candidates:

''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.''

''I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn't have asked for a quicker and more professional service.''

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