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Customer Service Advisor (Ballyclare) (£26k)

Job Description

VANRATH are delighted to be assisting a leading Clothing organisation with the recruitment of a Customer Service Advisor.

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.

Monday - Friday - 8.30am - 5.30pm- Saturday - 8.30 - 1.00pm

Office based Ballyclare.

Salary

£22,000 - £26,00 + Fantastic Benefits Package & Future Opportunities

Responsibilities

  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Person

  • Call Handling/Customer Service Experience or Admin experience with Calls involved
  • Confident on the phone
  • Good attention to detail levels
  • Computer Literate
  • Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil.doherty@vanrath.com or 02890 330 250 in the strictest confidence.

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