Back to Job Search

Customer Service Advisor (Ballyclare) (£26k)

Job Description

VANRATH are delighted to be assisting a leading Clothing organisation with the recruitment of a Customer Service Advisor.

This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.

Monday - Friday - 8.30am - 5.30pm- Saturday - 8.30 - 1.00pm

Office based Ballyclare.


£22,000 - £26,00 + Fantastic Benefits Package & Future Opportunities


  • Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
  • Generating, amending and updating service schedules and sending reminders
  • Vehicle and customer database management
  • Booking PSV appointments
  • Issuing workshop job cards and monitoring progress of vehicles in workshop
  • Processing and closing out workshop job cards and assisting with invoicing
  • Making outbound sales and customer care calls and managing key customer relationships
  • Creating maintenance contract quotes and selling maintenance contracts
  • Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
  • Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
  • Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery

The Ideal Person

  • Call Handling/Customer Service Experience or Admin experience with Calls involved
  • Confident on the phone
  • Good attention to detail levels
  • Computer Literate
  • Great communicator

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact or 02890 330 250 in the strictest confidence.

Making the most of your recruiter

In order to get the most out of the relationship with your recruiter, it is essential to be sure of the following points and to be completely upfront about your expectations.
  • Before you check the job boards or speak to a recruiter, identify what your reasons are for looking. What frustrations do you face in your current role/company? Is it something that can be rectified? If you have any doubts I would suggest a conversation with your employer first, to make them aware of your concerns.
  • Once you have decided that an external job search is the right thing to do, identify what you would like to achieve in the new role. Determine what the new organisation would need to offer you and the kind of culture you enjoy. These are questions that I would ask during an initial meeting/conversation so I can advise you on which organisations would be best suited.
  • Identify the specialist recruiters in your market, it doesn't have to be just one, though the quality of the relationship you build is just as important as the expertise a recruiter can offer you. How many strong recruitment relationships can you realistically maintain?
  • Honesty and setting realistic expectations is essential. If you are honest when relaying your expectations to a recruiter and honest with your feedback on suggested roles you will build mutual trust. A good recruiter would much rather you said no to a role that doesn't interest you at the start than cancel an interview with half an hour to spare.