VANRATH are delighted to be assisting a leading Clothing organisation with the recruitment of a Customer Service Advisor.
This company has a fantastic reputation, and is renowned to be one of the best employers in NI. This role will suit someone with relevant experience, who wants to join a fun and exciting team.
Monday - Friday - 8.30am - 5.30pm- Saturday - 8.30 - 1.00pm
Office based Ballyclare.
£22,000 - £26,00 + Fantastic Benefits Package & Future Opportunities
- Being the first line of contact for customers, greeting them in a courteous manner and interpreting their requirements
- Generating, amending and updating service schedules and sending reminders
- Vehicle and customer database management
- Booking PSV appointments
- Issuing workshop job cards and monitoring progress of vehicles in workshop
- Processing and closing out workshop job cards and assisting with invoicing
- Making outbound sales and customer care calls and managing key customer relationships
- Creating maintenance contract quotes and selling maintenance contracts
- Liaising with Workshop Foreman for job planning, to ensure efficiency and profitability
- Contacting customers to inform them of any additional work required and providing accurate quotations to gain the necessary authority to complete the work
- Contacting customers upon job completion, competently explaining the work that has been carried out and arranging vehicle collection/delivery
The Ideal Person
- Call Handling/Customer Service Experience or Admin experience with Calls involved
- Confident on the phone
- Good attention to detail levels
- Computer Literate
- Great communicator
For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Phil.email@example.com or 02890 330 250 in the strictest confidence.
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