Customer Service Advisor - 21k - Hybrid (32hrs)

Job Description

VANRATH have partnered with a leading food and brand innovation companies, that support retail and foodservice businesses across the island.

£21,000. Excellent benefits including and development opportunities.

This role is permanent, 32hrs per week.

You will be part of a team of dedicated colleagues providing excellent customer focused service while working in an environment where your input is valued, and development needs met.

The purpose of the role is to ensure processing of orders within a timescale to meet our customer's requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.


  • Actively promote and market the company product range to new and existing customers.
  • Ensure customer retention and business growth through the provision of exceptional customer service.
  • Making pro-active telesales calls
  • Taking orders/enquiries over phone
  • Processing orders
  • Informing customers of sales promotions
  • Maximizing the distribution of Foodservice/Retail/Beverages to our client base
  • Support BDM's with pricing, cold calling, and upselling
  • Provide support in processing of credits
  • Administrative duties to include logging on Remedy, opening new accounts and supporting on contract reviews

Essential Criteria:

  • Previous experience working in a busy working environment
  • Excellent organisational, administrative and interpersonal skills.
  • Must be able to work as part of a team in a busy sales environment
  • Proficiency in the use of computer packages is essential

Desirable Criteria:

  • Previous Telesales experience (in foodservice/retail/beverages would be a distinct advantage)