Customer Coordinator - 24.4k - Immediate Start

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of a Customer Coordinator. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

Shifts are held over Monday to Friday (1 Hour Lunch). No weekend working.

The role will be Hybrid working (3 days Working From Home and 2 days in North Belfast - Dargan Crescent office). Initial first few days training will be in office.

This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a 4-month contract (Great likelihood of Permanency depending on performance).

Equipment will be provided to yourself for Home working.

Salary

£24,400 + other Additional Benefits (Top Company)

Responsibilities

Seeking an experienced Administrator with exceptional customer service skills to support the coordination of our customer installations.

Liaise with customers, the install team and the sales team to schedule customer installations and to communicate, understand and resolve issues relating to the installation process
Contact customers for whom their installation is on hold in order to keep them informed of timescales
Manage the installations calendar and daily issuing of works to contractors
Provide information to customers to ensure understanding of the installation process, providing a top class customer service at all times
Update trackers and logs on Excel and updating the netadmin and powerapps systems daily
Process all MDU and wayleave requests
Regular reporting of job status from the powerapp system
Raise cancellation tickets and liaise with sales for on hold jobs

The Ideal Person

Experience working as an Administrator + Experinece with Excel
Experience dealing with Customer calls
Excellent communication skills, able to engage with various internal and external stakeholders across all levels
Strong administrative experience
High level of IT literacy

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some positive candidate feedback we've received-

''Excellent recruitment service. VANRATH helped me secure a new role within days of first contact and the team couldn't be more helpful and responsive since I began my new position. Would highly recommend that anyone looking for employment registers with VANRATH as they are head and shoulders above other agencies that I have dealt with.

''I very much enjoyed my experience with VANRATH. They were great to work with, very friendly and efficient and streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role!''

''Had a great experience with Vanrath. Being new to Northern Ireland, they made me feel very welcome. The team provided lots of tips and support for job opportunities. Would thoroughly recommend the Vanrath team!''

''I was contacted by VANRATH in regards to a job I had applied for. They were extremely helpful and gave me a number of positions to apply for. They had interviews set up in a number of hours and I secured a position within days. They kept we well informed throughout the process and has continued to touch base after I have started my new role. Couldn't recommend enough.''

''Excellent service tailored to job search requirements. VANRATH were very helpful and kept me informed of potential roles and quickly secured my next role! Fast and efficient service would highly recommend.''

''Would highly recommend Vanrath recruitment agency. They have been a massive help to myself within such a short period of time. Always a wide range of opportunities and jobs with this agency. Staff are always friendly and helpful.''

''VANRATH has helped me secure a job in my field of interest. They were great help during my search and application for my current job, and were always happy to help me and answer questions. Great service and great person wholeheartedly recommend if searching for a job.''

''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!''

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''

''I would highly recommend Vanrath. Very friendly and helpful staff. They very informative and kept me up to date throughout the interview process and answered any questions I had.''

''The team at VANRATH were extremely helpful in helping me find my new role. They kept me up to date on my application and provided excellent advice throughout the interview process. Overall the process could not have gone smoother or any quicker and I would definitely recommend reaching out to them if you are on the lookout for a new role.''

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Customer Coordinator - 24.4k - Immediate Start - Hybrid

Job Description