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Complaint Handler - Tech Company (25k + 2.5k - Belfast/Hybrid)

Job Description

VANRATH are delighted to be assisting a leading Tech focused - rapidly growing - company with the recruitment of degree educated Graduates who would like to move into a company that they can progress their career within.

The role available is an Complaint Handler - You will join a team that has encouraged great customer care, through continuous improvement of the tools we use and the processes we put in place. There is a real progression opportunity available from this position into a Lead role within 18 months.

The role is based in Belfast City Centre - Monday - Friday (Permanent) - After probation period of 3 months is passed then Hybrid working is offered.


£23,000 - £25,000 + £2,500 share options + Performance review 2 times a year (likely to get salary increase/promotion) + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

  • Having experience with Complaints/ Resolving / Escalations
  • Team Lead experience preferred but not essential
  • Having FCA experience is preferred
  • Having experience in Fintech or Banks is preferred but not essential
  • Someone who wants to progress their career - an individual who wants to make a strategic move for their career
  • Passionate individual and a strong communicator
  • Individual with initiative
  • Experience with any of SQL, Looker, Lean or FCA is beneficial but not essential


The company is looking to bring in a proactive Senior Complaints Resolution Associate to investigate and resolve complaints and complex queries, whilst ensuring the highest possible standard of service is provided to customers.

  • Full Job spec available upon request
  • Progression Role

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or in the strictest confidence.

Knowing what a recruitment consultant job is can help you determine what you need to do to have a successful career in the field. Regardless of your previous education and professional experiences, knowing the main characteristics and responsibilities of a recruitment consultant role can help you prepare for the job. Getting a job as a recruitment consultant can be a valuable career move, but it requires knowledge and determination. In this article, we discuss what a recruitment consultant is, what they do, how you can become one and what the most important skills for the role are.The main role of a recruitment consultant is working with companies that are looking to hire new personnel and finding the most qualified candidates for the open positions. This involves working closely with hiring companies to understand their requirements and create recruitment strategies accordingly, but also with job applicants, to discover their strengths and competencies. Aside from matching organizations with potential employees, the recruitment consultant also offers both parties advice on how to improve their recruitment process and career prospects, respectively.

Being the link between companies and job candidates involves a diverse range of job responsibilities. Some of them are:

  • Using their networks, along with sales and marketing techniques, to find viable companies and convince them to externalize their recruiting process

  • Performing extensive research on client companies and their open positions, in order to get a better understanding of what the respective companies do, what their internal culture is, the standards they set for new employees and any other relevant piece of information

  • Visiting client companies regularly to establish positive working relationships

  • Advertising their client companies' open positions through various media, such as websites, newspapers and networking events

  • Finding potential candidates for the open positions and contacting them

  • Researching candidate databases and finding potentially suitable candidates for their clients' open positions

  • Reviewing resumes and cover letters