Call Handler - Immediate Start - Hybrid/North Belfast (23k)

Job Description

VANRATH are delighted to be assisting a leading Broadband Company with the recruitment of multiple Call Handlers. Fantastic company to work in, one of the best company cultures in NI and opportunities for progression.

This is a Hybrid working position - 2 days work from home & 3 days will be spent in the Belfast office - in Dargan Crescent. First week will be training in-office - Full Equipment provided for home working.

This is an immediate need for the company, and individuals who are immediately available will be preferred to others. Initially this will be a temporary contract (Great likelihood of Permanency depending on performance).

This is one of the best call handling roles on the market.

Salary

£23,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

  • First point of contact for our customers via inbound calls and other methods of communication.#
  • Providing a great customer service experience.
  • Direct, when appropriate to other departments to address the customer's needs.
  • Accurately recording/logging interaction with customers and updating account information.
  • Working with management to maintain best practices for efficient communication with customers.
  • Address customer questions about new products, services, promotions

The Ideal Person

  • Experience working in a similar role
  • Strong communicator
  • Positive individual
  • Great telephone manner
  • Great attention to detail levels

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or jack.groves@vanrath.com in the strictest confidence.

Recruiters are those who work to fill job openings in businesses or organisations. If you are a recruiter, you will work around resumes by actively sorting out candidates qualified for positions. But your job is more than just finding the right people. Your jobs include helping individuals prepare for interviews, assisting with resumes, managing salary negotiations, advising clients on employment issues, staying updated with labour laws, and sharing market/industry knowledge to clients. Most importantly, recruiters do not work for themselves - they work and find people for others. You might work for a staffing agency, corporate recruitment, or self-employed to fulfil clients' needs.

In contrast, employers can be an organisation, company, institution, or individual who hires candidates to perform service under an express or implied agreement. Employers have control and rights to control employees. In addition, employers hire for themselves and not for others. They also pay compensation to their employees that might include a salary, an hourly wage, and benefits that are above the federal mandated minimum wage.

In a fine term, an employer is the highest entity or individual in an organisation that holds the power to hire and lay off employees. Employers will hire a recruiter when they need to hire someone for a specific role to help them. Recruiter, in this matter, might or might not work for an employer but they will get compensation from their clients when the targeted goals are met. To put it simply, the recruiter gets money while the employer produces money.

Recruiter's responsibility vs. Employer's responsibility

To give you further understanding of both roles, here are the different responsibilities of employer and recruiter.

Recruiter's responsibilities:

  • Partnering with hiring managers to determine staffing needs
  • Screening resumes
  • Performing interview, background check, and reference
  • Making recommendations to the company
  • Coordinating interview with hiring managers
  • Staying updated with interview process status
  • Ensuring staffing goals are achieved
  • Staying current with organisation structure, policy, and laws
  • Completing reports on employment activity
  • Conducting exit interviews on terminating employees

Employer's responsibilities:

  • Hiring employees
  • Offering and paying wages or salary to workers
  • Providing employee's needs such as equipment, tools, and other things
  • Organising and making sure of a safe working environment
  • Training or providing development to employees
  • In some cases, employers can give written notice to employees that their contract has ended.
  • Firing employees
  • Making sure of equality, non-harassment, and non-discrimination in the workplace