Call Handler - Dargan Crescent - 24k - Tech Company

Vanrath are working with an Innovative EV Company, assisting them with the recruitment of a Call Handler individual. The company has invested heavily in public Electrical Vehicle charging network infrastructure throughout Northern Ireland. Fantastic company to work in.

This is a Monday - Friday (9.00am - 5.00pm) position - Permanent position.

This role will be based in the company's state of the art Dargan Crescent (North Belfast) office.

Salary

£22,000 - £25,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment

Responsibilities

• Managing customer relationships, being the first point of contact for clients' queries and complaints.
• Proactively handling calls to ensure all orders are logged, attended to, and completed
• Ensuring accurate order capture and documentation.
• Liaising with customers regarding installation status and progress updates.
• Reporting back to clients, customers, and operational teams on work progress and completion.
• Monitoring charger status, logging calls and jobs on the helpdesk database.
• Diagnosing faults and providing troubleshooting support.
• Receiving and processing deliveries.
• Monitoring stock levels and coordinating inventory management.
• Raising purchase orders for sub-contractors and engineers.
• Performing general administration duties as required.

The Ideal Person

• Experience working in a similar role
• Proficient in the use of Microsoft Office applications
• Expedience with CRM systems is preferred but not essential
• Strong communicator
• Positive individual

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some positive candidate feedback we've received-

'VANRATH were very easy to work with, personable and knew what questions to ask to find me the right role. Would highly recommend.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

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