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Call Handler - Collections - 25k - Belfast Centre

Job Description

VANRATH are delighted to be assisting a leading Tech focused - Fantastic Company - with a Call Handler individual to work within the Collections team in the company.

The successful candidate will come from a background where they will have

  • Life experience to understand the financial challenges customers go through / meeting of minds/ empathy
  • Beneficial if you have run a household i.e. understand budgeting/debt struggles

The role is based in Belfast City Centre - Monday - Friday (Permanent) - After probation period of 3 months is passed then Hybrid working is offered.


£22,500 - £25,000 + £2,500 share options + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

  • Customer Support / or Admin experience / or Collections experience
  • Great relationship builder
  • Strong People skills
  • Strong negotiation skills to support with the reduction of outstanding payments,


Our Collections team are great at building relationships with customers to understand what is happening and why. You'll handle difficult situations on chat, email or the phone and will need to display empathy and resilience. As the first point of contact, you'll be deep diving into the customer's circumstances, finding out the root cause of missed payments and helping them get back on track. It's difficult work, but you'll make a real impact on people's lives.
You'll work alongside other passionate and motivated team members who are either experienced customer advocates or credit controllers with a proactive mindset.
You'll own workflows to speak with customers and hone your skills to build and negotiate positive outcomes. Once established, you'll develop yourself and team by being curious and discovering new improved ways of working.
  • Full Job spec available upon request

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

Some positive candidate feedback we've received-

'VANRATH were very easy to work with, personable and knew what questions to ask to find me the right role. Would highly recommend.''

''I would highly recommend Vanrath. Very quick response to my application. They have been extremely dedicated to finding me a role that was best suited to my future career development.''

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

Human resources (HR) is the division of a business that is charged with finding, recruiting, screening, and training job applicants. It also administers employee benefit programs.

HR plays a key role in helping companies deal with a fast-changing business environment and a greater demand for quality employees in the 21st century.

  • Human resources (HR) is the division of a business responsible for finding, recruiting, screening, and training job applicants.
  • HR departments also handle employee compensation, benefits, and terminations.
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An HR department is an essential component of any business, regardless of an organization's size. It is tasked with maximizing employee productivity and protecting the company from any issues that may arise within the workforce.

HR responsibilities include compensation and benefits, recruitment, retention, firing, and keeping up to date with any laws that may affect the company and its employees.

A human resources department is focused on the recruitment and retention of employees within a company. HR typically finds, hires (and fires), and trains employees. It oversees employee relations and manages benefit programs. It's the place where an employee goes with questions about their position at the company, to address concerns, and to air grievances.

A company's human resources (HR) department manages the life cycle of each employee-from recruitment and onboarding to training and termination or retirement. HR departments also must monitor industry trends and rules to stay on top of compliance and legal issues.

Increasingly, HR departments focus on human resource management, using strategic investments and initiatives to improve an organization's workforce. The long-term goal of HRM is to create a more positive, loyal, and productive workforce, which ultimately benefits the company.