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2nd Line Technician (Band 4) (Belfast) (24K)

Job Description

Are you a 2nd Line Support Engineer, looking to get some Public Sector experience within a Health Service environment?

Do you have have previous experience in a Service Desk experience, and looking to step up? I am delighted to be assisting in the recruitment for this post, on an initial 3 month basis.

Salary/ Benefits

This role is in line with the HSCNI Bandings, at Band 4 - £23,949 + Holiday & Pension


The organisation has a huge presence across Northern Ireland and provide essential services across all communities. This is an immediate job opportunity and the successful candidate will enjoy working on a multitude of highly impactful services.

The Ideal Person

The ideal candidate will have;

  • Previous experience in a Service Desk / 1st Line Support Environment
  • Knowledge of Active Directory & MS Exchange
  • Experience in providing customer support
  • ITIL Desirable
  • Immediate Start Capability & Access to own vehicle


As the 2nd Line Technician, you will:

  • Log incidents and service requests received by telephone, email or via the vFire portal from Health Service staff and third party suppliers
  • Provide first level resolution services for a number of systems (e.g. Active Directory password resets, Samsung activations and password resets, creating email addresses and managing mailbox permissions using MS Exchange etc.)
  • Liaise with customers to acquire the necessary details regarding logged incidents and service requests
  • Liaise with second level support teams and third party suppliers to ensure incidents and service requests are dealt with in a timely manner
  • Publish notifications about service outages to customers
  • Monitor the progress of incidents and service requests that are the responsibility of the Service Desk and action in order to meet SLA targets
  • Manage incident escalations
  • Provide technical expertise, feedback and guidance to customers
  • Produce incident status reports and assemble these for distribution to relevant managers on a monthly, quarterly or ad hoc basis as appropriate
  • Undertake any other duties of a similar nature and appropriate to the grade as may be assigned by the Service Desk Manager

For further information on this vacancy, or any other IT & Tech Temporary job in Belfast or wider Northern Ireland, please apply via the link below or contact Peter Brittain in the strictest confidence.

A Recruitment Consultant plays a critical role in securing talent for organisations and businesses. Working as an intermediary between job seekers and companies, consultants use their understanding of their labour market to match people with suitable jobs, while helping employers find the right candidates for them. By staying up to date on the latest employment trends and candidate needs, they can also provide valuable insights and advice that can help businesses make well-informed decisions when it comes to hiring.

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