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1st Line Support Analyst

Job Description

Job Description Are you looking for the opportunity to spring board your career into the IT Sector and make a great start into your IT career with one of the most successful companies in Belfast that can give you a wealth of training and exposure to various technologies? This might be the ideal role for you! Salary/ Benefits In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:

  • Great Company matched pension
  • Holiday Purchase scheme
  • Discounts on retail and health & wellbeing.
  • Cycle to work scheme
  • Smart/Remote working
  • 15 weeks fully paid maternity leave



Client
Our client is a leading provider of business process management schemes globally. As a leading IT Services company that provide top tier cloud based and infrastructure services to public, private and third sector organisations, they are invested in maintaining a top class relationship with their customers and client base by providing the best possible customer service and delivering the highest quality products throughout the UK.

With continued expansion and team development plans over the next few years they are keen to secure the very best 1st Line Support Analyst talent and have gained a fantastic reputation career progression and allow for employees to develop their skills in different areas of expertise.

The Ideal Person
If you've a keen interest in getting involved in the IT sector/IT Grad level and you're ready to take the next step into a more hands-on and exciting role:

  • Excellent verbal and written communication
  • Educated to degree level within a relevant IT subject OR some working experience within a 1st Line/Service Desk position
  • You will have a passion for IT
  • Good customer service skills.



Responsibilities
As a 1st Line Support Analyst you will:

  • First point of contact for Customers
  • Logging incidents and service requests from customers received via telephone, email and customer portal and process accordingly
  • Provide 1st Line diagnosis and resolution
  • Maintain a high level of 1st time fix rates



For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.