Job description

Visitor Experience Officer

Location: Belfast
Salary: £29,137 per annum
Working Pattern: Full-time, 37 hours per week (Monday to Saturday, 8.00am-6.00pm)
Contract: 4 months
Work Arrangement: On-site

About the Role:
We are recruiting a Temporary Visitor Experience Officer to join a dynamic public-facing team based in a prominent public institution. This role is ideal for someone who thrives in a customer-focused environment, enjoys engaging with the public, and can provide high-quality support across a wide range of visitor services and events.

Uniform: Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including; Trousers, T-shirt and Gillet.

Training: You will be required to undertake and successfully complete both initial First Aid, Fire Safety and Fire Evacuation training courses which will include using the designated fire elevator and evacuation chairs, and as part of regular refresher training thereafter. This training is mandatory for Visitor Experience Team Members. You will also be required to complete training in relation to the Assembly Commission's Safeguarding and Child Protection Policy.

Key Responsibilities Include:

Greeting and assisting visitors, providing clear and friendly guidance and information.
Managing reception duties, including signing in guests and issuing security passes.
Delivering engaging guided tours to diverse audiences.
Supporting the planning and delivery of events within the building.
Handling administrative tasks such as call handling, diary management, and record keeping.
Using Microsoft Office and internal databases to prepare clear and accurate documentation.
Supporting internal and external communications, including social media where necessary.
Upholding organisational policies including safeguarding and equal opportunities.

Essential Criteria:
Applicants must meet one of the following:
Option 1:

Hold GCE 'A' level passes (A*-C) in 2 separate subjects, and
5 GCSEs at grade A*-C (including English Language and Maths)

Plus at least 2 years' experience in a customer-focused role involving:

Providing verbal information clearly and engagingly to a wide range of people
Working closely within a team to deliver customer service
Problem-solving, organising workloads, and maintaining attention to detail
Producing high-quality written work to deadlines

OR
Option 2:

At least 4 years' experience in a customer-focused role demonstrating the above four areas (a-d)

For more information, please contact Ethan Boylan today. IND04

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