Job description

Customer Service Agent - 28k - Newry

VANRATH are delighted to be assisting a leading company with the recruitment of a Customer Service Advisor.

This position is based in the company's Newry office. Monday - Friday position. Working hours are 9.00am - 5.00pm or 8.30am - 4.30pm.

This is a Temporary position. This company has an excellent reputation.

Salary

£25,000 - £28,000 + Amazing Holiday allowance + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities

Key Responsibilities:

Supporting customers: Responding to queries by phone, email, and live chat - helping with orders, returns, exchanges, and everything in between
Solving problems: Taking ownership of issues and making sure customers walk away feeling confident and cared for
Collaborating across teams: Working closely with Logistics, Dispatch, Ops, and Sales to ensure smooth processes and quick resolutions
Handling the details: Processing refunds and exchanges accurately, following up on open issues, and keeping everything well-documented
Adding to the culture: Bringing energy and positivity to the team - because great customer service is a team effort

The Ideal Person

1+ years' experience in customer service or a similar customer-facing role
A genuine passion for helping others and providing top-tier support
Calm, confident communication - even when things get a little hectic
Strong organisational skills and confidence using computer systems
A proactive attitude and a team player mentality

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Conor Birch via Vanrath in the strictest confidence.

Some positive candidate feedback we've received-

''Would highly recommend Vanrath. After uploading my cv I was contacted the next day and they were able to find a permanent suitable role for me very quickly. They were very helpful and supportive through the entire interview process and were able to negotiate a very good job offer which I was delighted with.''

''Vanrath were massively helpful in helping me secure my new role. They provided tips and example questions for the interviews and were able to get quick feedback.''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

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