Job description
Telesales Manager
North West (Head Office-based)
£33,000 - £40,000 + performance-related bonus
A long-established, multi-site organisation is seeking an experienced Telesales Manager to lead and develop its internal sales function. This is a key role focused on driving team performance, refining sales strategy, and maximising revenue through effective outbound and inbound activity.
This opportunity would suit a hands-on sales leader who can balance day-to-day team management with a strategic approach to improving processes, conversion rates, and overall commercial performance.
Role Overview
You will take responsibility for overseeing a team of telesales representatives, ensuring targets are achieved while maintaining a high standard of customer engagement. You will also play a central role in shaping sales strategy, analysing performance data, and implementing improvements across the function.
Key Responsibilities
- Lead, motivate, and manage a telesales team to achieve and exceed sales targets
- Monitor daily activity levels, call quality, and conversion rates, providing regular feedback and coaching
- Develop and implement effective sales strategies to drive revenue growth
- Manage inbound and outbound sales activity, ensuring a consistent and professional customer experience
- Analyse sales data and performance metrics to identify trends and areas for improvement
- Set clear KPIs and ensure accountability across the team
- Support recruitment, onboarding, and ongoing training of team members
- Work closely with senior management to align sales activity with wider business objectives
- Ensure accurate use of CRM systems and reporting tools
- Handle escalated customer queries or complex sales situations when required
Candidate Profile
- Proven experience in a telesales or inside sales environment, with previous leadership or supervisory responsibility
- Strong track record of achieving and exceeding sales targets
- Ability to coach, develop, and inspire a team to perform at a high level
- Commercially aware with a strategic mindset
- Excellent communication and interpersonal skills
- Data-driven approach with experience analysing sales performance metrics
- Confident using CRM systems and sales reporting tools
- Highly organised with strong attention to detail
- Proactive, driven, and results-focused
What's on Offer
- Competitive base salary with achievable bonus structure
- Opportunity to lead and shape a growing sales function
- Supportive, team-oriented working environment
- Long-term career development within a stable and expanding business
