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Technical Support Engineer

Job Description

Technical Support Engineer

  • Job Reference: KYSE070923
  • Job Title: Technical Support Engineer
  • Salary: £33,000 - £38,000
  • Based: Belfast

Technical Support Engineer
VANRATH are working with a company aiming to be a global leader in safer custody technology.
What's in it for you?

  • Attractive salary & benefits package on offer
  • Career advancement opportunities
  • Pension
  • Evolve development programme.
  • Company Vehicle

About your next role

  • As a key member of the Operations Team you will install, configure, test, maintain and support systems at customer sites.
  • You will provide a quality on-site and remote technical support service to our customers.
  • Passionate about customer service you will follow customer issues through to completion to ensure resolution and customer satisfaction have been achieved.
  • You will take a pro-active approach to support, implementing contingency procedures to improve service.
  • You will contribute to the ongoing development of both existing and future company products.
  • As a key channel between the customer and Development Team you will feedback customer improvement ideas for evaluation.
  • Excited by technology you will keep up to date with current and future technology.

Essential Criteria

  • A multi-talented individual with cross-disciplinary interest and experience.
  • Possess a mix of engineering and IT skills.
  • BTEC/HNC in Electronic and Electrical Engineering with experience and interest in IT.
  • At least 1+ years' experience in a technical support/installation role preferably within electronics or Fire & Security service industries.
  • Experience of PC based support tools.
  • Logical, methodical thinker with creative problem-solving ability.
  • A proven ability to respond positively to challenges.

Other Criteria

  • Full clean driving license essential.
  • Role requires successful application for full security clearance.
  • Prepared to provide out of hours technical support to customers on a rota basis.
  • Prepared to work flexible hours to meet business needs.
  • Prepared to travel as and when required and work away at times in UK and Ireland.

For further information on this vacancy, please apply via the link below or contact for a confidential chat.