Technical Support Agent - Dutch speaking

Job Description

VANRATH are delighted to be exclusively partnered with a global software provider on their search for Technical Support Agents to join their bilingual support team. This opportunity is based in Belfast on a hybrid basis (3 days in office, 2 from home).

This is a fantastic opportunity for individuals that have previously worked in an IT/ technical support position OR come from a customer service background and would be keen on moving into a more technical role.

Key Responsibilities

  • Assist customers via phone, email and chat by providing technical support and guidance
  • Provide information on company product line (e-commerce & retail products)
  • Assist in providing troubleshooting documentation
  • Work as part of a wider bilingual team

Requirements

  • Must be fluent in Dutch & English
  • Previous experience in a customer service or technical support position
  • Strong troubleshooting abilities
  • Ability to multitask

Benefits

  • Pension programme
  • Generous holiday package
  • Company shares
  • Free office set-up

For further information on this vacancy, or any other IT roles in Belfast or wider Northern Ireland, please apply via the link below or contact Mark McAdams on 028 9033 0250 in the strictest confidence.