Technical Services Engineer ( IT )

Job Description

My client is looking for a skilled Technical Services Engineer to support their ICT applications and software across all departments and locations. You will play a key role in ensuring smooth IT operations, maintaining infrastructure, and optimising systems.

*This role will be 5 days on site in Magherafelt*

Key Responsibilities:

  • IT Support: Provide technical assistance for software, hardware, and general ICT issues, ensuring staff receive prompt and effective support.
  • Process Documentation: Help document ICT processes to align with the company's Integrated Management System (IMS) and improve efficiency.
  • Vendor Management: Act as the first point of contact for external providers, managing system issues and raising support tickets as needed.
  • System Optimisation: Maintain and improve the system and reporting capabilities.
  • Infrastructure Management: Oversee cloud platforms, hardware lifecycle, and managed services to ensure alignment with business needs.
  • Cost Control: Monitor third-party support costs to ensure they stay within budget.
  • Project Support: Assist with ICT projects, including system development, testing, rollouts, and ongoing improvements.
  • Application Development: Support departments in maximising the use of Microsoft 365 tools, including Power Automate and Power Apps.

Requirements:

  • Degree in IT, Computer Science, or relevant experience.
  • Experience in technical support, IT helpdesk, or a similar role.
  • Strong knowledge of Windows Server and Desktop OS, troubleshooting, and system setup.
  • Good understanding of computer systems, mobile devices, and network infrastructure.
  • Strong problem-solving skills and the ability to work independently or in a team.
  • Microsoft or CompTIA certifications (desirable).

Skills & Competencies:

  • Excellent technical troubleshooting abilities.
  • Strong communication and teamwork skills.
  • Proficiency in Microsoft 365 administration.
  • Experience with network management, VPNs, and firewalls.
  • Knowledge of Microsoft Server & Hyper-V.
  • Familiarity with SharePoint, Power Apps, and Power Automate (desirable).

If you're passionate about IT support, infrastructure management, and driving innovation, this role could be a great fit.

For further information on this vacancy, or any other IT job in Belfast or wider NI, please apply via the link below or contact Sean Doherty in the strictest confidence.

"I very much enjoyed my experience with VANRATH. Sean Doherty was great to work with, very friendly and efficient, he streamlined everything for me so I had the least amount of stress as I went in for interviews. Looking forward to starting in my new role, thanks Sean!"

"My experience with Vanrath has been very pleasant, huge thank you to Sean Doherty, a master of his craft. Throughout the recruitment process, Sean has been very reliable and proactive and a great representative of the company. 10/10 would recommend this professional service."

"I've worked with a lot of recruitment consultants both as an employer and as a client and I can highly recommend Sean. He helped me secure my last move and I found him to be excellent in following up any questions I had as well as keeping me in the loop on progress. He was even willing to help out on his days off!"