Services Manager (34k + Car - Motor Industry - Bangor)

VANRATH have partnered with one of Northern Irelands' most established family-run car dealerships. The organisation is recruiting a Customer Service Manager position.

This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression.

Monday - Friday 8am-5.30pm, Saturday rota 9am-1pm - Permanent role

Place of work is Bangor.

Salary

£30,000-£34,000 + Commission + Company Car + Fantastic benefits, company pension scheme, 30 days holidays.

Responsibilities:

• Ensure smooth running and day to day activity of the Service & Parts Department
• Manage stock effectively and provide efficient service to the workshop and also trade/retail customers
• Support the Service department with booking in vehicles for service, maintenance and repairs, liaise with the workshop team to manage daily workload
• Developing relationships and providing great product knowledge and creating an exceptional customer experience
• Ensure all aftersales processes are carried out effectively and to manufacturer requirements (including retail, internal and warranty work)

The Ideal Candidate:

• 2 years+ experience in similar role
• Experience in Motor industry, or else After-sales service experience is preferred
• Great team player
• Driving License required

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Human resource management is the efficient and effective management of an organisation or company's employees. It aims to provide businesses with a competitive advantage by maximising the performance of their employees to reach the goals, strategies and objectives set by the employer. The main functions of a human resource manager include training employees, managing their performance, improving managerial and labour relations and selecting and hiring new staff.

The selection and hiring of new recruits is extremely important in HRM for several reasons, including:

Human resource managers and recruiters are responsible for finding a suitable candidate. Throughout the process, they can ensure that they find the most qualified professional to fill the position. Besides being highly skilled, it's also important that the candidate is a cultural fit for the company.

Throughout the hiring process, it's possible to test and find the candidate whose personality, working style and experience make them the most suitable. For example, a company that focuses on working collaboratively in teams may seek someone who thrives on teamwork rather than someone who prefers to work alone. It's important to find the right candidate because this may ensure that the organisation and the applicant benefit.

The hiring process is also important in HRM because, when done correctly, it can save the company resources. Finding and recruiting the right candidate who's able to live up to the employer's expectations and can effectively meet the organisation's objectives saves the company time and money. This is because it may eliminate the step of finding a replacement for the new employee who may not be able to meet the job's requirements and expectations. Selecting, recruiting and onboarding new staff members can be a long and costly procedure, so it's important that human resource managers pick the right candidate.

Human resource managers are vital in creating and maintaining a company's positive brand image. During the hiring process, particularly through the interviews, their enthusiasm and professionalism can make the business seem like an excellent place to work. Recruiting in a manner that's smooth and efficient can reflect positively on the company. This good reputation can encourage future candidates to apply when another position becomes available.

Recruiting the right candidate is important in HRM because it can effectively increase the satisfaction of the other employees. When recruiters hire a skilled person, this new addition can help the teams and individuals already working for the company by providing a different perspective and new knowledge. Furthermore, if the hiring process is positive and inspiring, the new employee is likely to feel great motivation and excitement about their job. This further increases the satisfaction felt in the workplace.