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Service Desk Analyst (2nd Line)

Job Description

Looking for your next career step with a world renowned IT Global Service Desk Team? This opportunity is for you.


My client has 80% of their Global IT Services here in Belfast and as a Senior Service Desk Analyst you will be working with one of the most highly skilled technical teams in Belfast. As a Senior Service Desk Analyst you will be responsible for handling incidents and requests by providing a true 2nd IT technical support line support.


  • Explain technology clearly to non-technical staff.

  • Demonstrate good organisational skills and experience in a strong technical oriented role within a customer support environment

  • Provide support for the Infrastructure and technology in use - fundamentals of Exchange, Document management, Network voice, SFTP.

  • Demonstrate a proactive outlook and ability to develop and maintain strong relationships with the service desk, desk side and 3rd line Service Delivery teams.

  • Microsoft desktop products with experience of PC's, peripherals, etc.


  • Significant experience of working in an ITIL environment.

  • Have a strong technical knowledge of the core systems and a desire to maintain and enhance those skills

  • Good standard of education, to at least A-Level or equivalent.

  • ITIL Foundation Certificate Minimum qualification. Ideally, ITIL Practitioner Certificate in Service Desk/Incident Mgt

  • A minimum of 1 year Senior Service Desk experience is essential


£30,000 - £40,000

For further information on this vacancy, or any other IT job in Belfast or wider Northern Ireland, please apply via the link below or contact Orla Fitzsimons in the strictest confidence.

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