Service Co Ordinator + Bonus Scheme

VANRATH are delighted to be assisting a reputable client with the Recruitment of a Service Coordinator to join an growing and dynamic team based in their Antrim Office.

There are fantastic progression opportunities within this company for driven individuals

Salary : £13.75 p/h (open to negotiations depending on experience)

Hours : Monday to Thursday 09:30am - 17:00pm, Friday 09:30am - 15:00pm.

Responsibilities:

• Proactively organise and schedule appointments and meetings to ensure effective diary management and optimal use of time with your team, customers & suppliers
• Deliver comprehensive updates to the team during weekly meetings, showcasing departmental progress and insights via detailed reports.
• Maintain and enhance the bespoke CRM with up-to-date contact lists, ensuring seamless communication across the team.
• Efficiently create courier labels for deliveries and collections while providing timely updates to customers and suppliers to enhance satisfaction.
• Meticulously track parcel progress and promptly notify the relevant parties, ensuring transparency and reliability within your department.·
• Execute document management tasks such as photocopying, scanning, filing, archiving, and shredding with utmost attention to detail·
• Diligently input equipment details into the Innovate CRM daily, capturing photographs and detailed notes to support ongoing projects.·
• Keep customers informed of service timelines, fostering trust and confidence in our operations.
• Collaborate closely with on-site and field technicians to gather timely updates, enhancing team efficiency and responsiveness.
• Prepare and send precise quotes to customers, request order numbers, engage with third parties, and efficiently manage parts ordering as needed.
• Strategically coordinate with Innovate drivers to optimise their schedules for seamless deliveries and collections
• Embrace additional responsibilities as assigned, championing our vision and embodying our company values in every task.

ESSENTIAL CRITERIA

• Exhibit a genuine passion for the role, demonstrating a strong commitment to learning and evolving alongside the company.
• Benefit from comprehensive training on our systems and procedures to ensure your success.
• Prove your ability to take initiative and work autonomously, showcasing your proactive approach.
• Bring valuable knowledge and experience from a fast-paced office environment, ideally over 1-2 years
• Leverage robust IT skills, with a solid command of the Microsoft suite, to enhance productivity.
• Communicate with confidence and professionalism, possessing an exceptional telephone manner and outstanding interpersonal skills

DESIRABLE SKILLS

• Sound administration skills with an understanding of the importance of paperwork and the accuracy and timeliness of submission of same
• Proven office experience
• An outgoing, professional 'can-do' attitude
• Superb written and verbal communication skills, excellent listening skills
• Strong time-management skills, ability to multitask and prioritise own workload· Aptitude for learning new software and systems
• Sound working knowledge of office management systems and procedures
• Strong organisational skills.

For more information on this role please apply and we will reach out to you directly.