Service Advisor (Motors)

We are collaborating with a prominent commercial vehicle provider in Northern Ireland to find a talented Service Advisor who will enhance their customer service team in Ballyclare.

Key Responsibilities:

• Act as the main point of contact between customers and the company, delivering excellent service.
• Manage service schedules and send timely reminders to customers.
• Maintain accurate and up-to-date customer and vehicle records.
• Coordinate efficient PSV appointments.
• Generate and distribute job cards, track vehicle progress, and assist with invoicing.
• Handle outbound sales and customer service calls to build strong relationships.
• Create and promote maintenance contracts to clients.
• Work closely with the Workshop Supervisor to ensure smooth task planning and profitability.
• Notify clients of additional services and provide detailed quotes for approval.
• Explain completed work to clients and arrange vehicle collection or delivery.

The Ideal Candidate:

• Previous experience in a service role within the motor trade.
• Demonstrated ability to deliver outstanding customer service.
• Strong time management and organisational skills.
• A valid full UK driving license is required.