Job description
Our client is a rapidly expanding organisation operating across multiple technical and operational environments, delivering large-scale projects and digital solutions. As part of their continued growth, they are strengthening their internal technology function to support a diverse user base, enhance system performance, and ensure the business remains resilient and secure. They are now seeking an experienced Senior Technology Support Specialist to play a central role in maintaining and evolving their IT landscape.
This role is based in Monaghan and requires 5 days p/w on site.
Position Summary
This position is suited to a highly capable IT professional who can take ownership of complex technical environments, guide junior colleagues, and contribute to ongoing digital transformation. The successful candidate will support a wide range of infrastructure, cloud services, business systems, and security frameworks while working closely with senior stakeholders to align technology initiatives with business goals.
Key Responsibilities
Maintain, administer, and optimise core IT systems across networks, servers, cloud platforms, and end-user technologies.
Support the introduction of new platforms, upgrades, and system enhancements, ensuring smooth project execution.
Contribute to governance and security practices, including documentation, policy updates, and compliance activities.
Assist in building automated workflows and process improvements using modern automation and integration tools.
Provide operational support for business applications, including lifecycle activities, testing, configuration, and post-deployment assistance.
Monitor system performance and proactively implement improvements to increase resilience, scalability, and efficiency.
Work with third-party partners and suppliers to deliver services and maintain high standards of operational support.
Participate in business continuity, backup, and recovery planning.
Act as an escalation point for complex technical issues that require advanced troubleshooting.
Mentor less experienced team members and contribute to knowledge-sharing across the department.
Collaborate with senior leadership to ensure technology solutions are aligned with organisational objectives.
About You
Experienced IT professional with a background in advanced support, systems administration, or technical lead roles.
Strong understanding of core Microsoft technologies, including modern workplace tools and server environments.
Experience working with major business platforms such as CRM, job management tools, or workflow systems.
Familiarity with compliance frameworks and structured security practices.
Ability to work within and contribute to cloud-based environments.
Experience with process automation tools such as Power Automate or similar solutions.
Understanding of integrating mobile and handheld devices into wider business systems.
Experience working in technically diverse or operationally complex industries is advantageous.
Knowledge of telephony, unified communications, or VoIP is beneficial.
Full driving licence required.
What You Can Expect
Our client offers a supportive working environment where professional development is encouraged and contributions are recognised. Benefits include:
Competitive annual leave entitlement
Additional paid leave to mark personal milestones
Access to wellbeing and support services
Ongoing training and opportunities for skills development
A collaborative culture where innovation and improvement are encouraged
This list is not exhaustive, and the successful candidate may take on additional responsibilities to support the organisation's evolving needs.
