Senior Systems Support Specialist

Job Description

An innovative global consultancy is seeking a Senior Systems Support Specialist to bolster its enterprise IT capabilities on a 12-month fixed-term basis. This pivotal role will underpin the seamless delivery and optimisation of a mission-critical document and content management ecosystem as part of an ambitious cloud-first transformation programme.

You will act as a strategic enabler for operational excellence across a distributed workforce spanning multiple geographies. The role demands a blend of deep technical expertise, collaborative engagement, and a passion for driving system evolution in a dynamic, service-centric environment.

What You'll Be Doing

  • Lead the operational support and lifecycle management of core enterprise content and document management systems.

  • Drive continuous improvement initiatives, including performance tuning, platform upgrades, and patch management.

  • Partner with cross-functional teams to deliver feature enhancements, integrations, and process automation aligned with business needs.

  • Conduct in-depth root cause analysis for system issues and implement sustainable corrective measures.

  • Serve as the primary liaison between internal IT functions, third-party vendors, and key business stakeholders.

  • Champion knowledge-sharing by developing training materials and mentoring first-line support personnel.

  • Monitor application health and performance, using advanced analytics and system telemetry to preempt potential disruptions.

  • Contribute to wider IT transformation initiatives, particularly cloud migration and modernisation projects.

What We're Looking For

  • Proven experience in enterprise application support, ideally within a large-scale, professional, or highly regulated environment.

  • Hands-on expertise with document/content management platforms (such as iManage, M-Files, NetDocuments, or equivalent systems).

  • Strong diagnostic and troubleshooting capabilities across both client and server environments.

  • Solid grasp of Microsoft 365 suite, particularly SharePoint Online and Teams.

  • Competency with identity services including Active Directory and Azure AD.

  • Practical experience in SQL for reporting and troubleshooting.

  • Familiarity with ITIL-based support frameworks, including incident, problem, and change management processes.

  • Experience working with APIs, integrations, and third-party tools/connectors.

  • Knowledge of legal technology platforms (such as Intapp, Litera CAM, or comparable solutions) is advantageous.

  • Excellent interpersonal and communication skills with a customer-first mindset.

Nice to Have

  • Relevant platform certifications (e.g., iManage Certified Engineer or equivalent).

  • Understanding of information governance tools such as ethical wall or information barrier solutions.

  • Experience with data migration and document conversion utilities.

Why Join?

This is a rare opportunity to play a key role in shaping how business-critical systems are delivered and supported within a global consultancy undergoing major digital transformation. If you are an experienced application support specialist who thrives in collaborative environments and enjoys working on impactful projects, we would love to speak to you.