Senior Service Team Leader

VANRATH are pleased to be partner with a global law firm on their search for an IT Service Desk Analyst. This role involves managing, diagnosing, and addressing incidents and work orders initially, aiming to resolve them promptly or escalating to the relevant team as needed.

This is a hybrid role based in Belfast (2/3 day split). Hours are between 8am - 6pm on a rotational basis Monday to Friday.

Responsibilities

• Resolve IT related queries via phone and email
• Log & track incidents on internal portal
• Meeting SLA targets
• Escalating incidents to senior staff if required

Required Experience

• 1+ years experience in an IT support role
• IT related degree or ITIL foundation cert
• Experience with azure, office 365 & other Microsoft platforms

For further information on this vacancy, or any other IT Infrastructure roles in Belfast or wider Northern Ireland, please apply via the link below or contact Mark McAdams on 028 9033 0250 in the strictest confidence.