Senior Service Lead -45k - 4 day week

Job Description

VANRATH are delighted to be assisting a major client with the Recruitment of a Customer Services Manager to join their growing and dynamic team based in Fermanagh.

Salary - £45,000 + Fantastic Benefits Package + Career Progression Opportunities.

4 Day working week - Hours - 07:00-17:15 - Mon-Thu


  • Lead and manage the customer service and despatch team.
  • Drive customer satisfaction by achieving key performance metrics.
  • Ensure efficient and effective customer communication on delivery status, issues, and recovery plans.
  • Support the delivery of operational as well as strategic projects to ensure that all customers receive the best end-to-end experience whilst delivering a commercial outcome.
  • Visit customer sites on a periodic basis to support identification and delivery of customer-centric initiatives aimed at improving customer experience metrics.
  • Foster positive working relationships with operations to achieve customer service targets.
  • Align order book management in the ERP system to promised delivery dates.
  • Address and resolve issues impacting customer services.
  • Ensure availability of customer-supplied stock for operational needs.
  • Recover value of excess, obsolete, or slow-moving stock from all customers.
  • Supervise and ensure the transportation needs are complete - for example, custom requirements and Advance Shipping Notices.

Essential Criteria:

  • Experience of leading/managing a customer service function.
  • Proven ability to deliver a customer service strategy demonstrating improvements in customer metrics.
  • Fosters excellent customer relationships
  • Demonstrates a high level of professionalism and basic business acumen.
  • Great organisational and time management skills, with the ability to prioritise to ensure relevant targets are met.
  • Excellent communication skills, both verbal and written.
  • Willingness and ability to build strong relationships with internal team members through regular updates and discussions on order and delivery statuses.
  • Detail-oriented with a drive to meet ambitious goals.
  • Ability to analyse and solve problems effectively.
  • Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.


For more information on this role please contact Phil Doherty @ VANRATH for a confidential chat.

''Vanrath have been fantastic in helping me gain employment in my chosen field. They have been extremely helpful throughout, easy to talk to, and regularly went above and beyond to ensure I was happy at my current place of employment. I hope to continue to work with them in future.''

''I would highly recommend VANRATH who I found to be thoroughly helpful, informative and efficient from first point of contact. Within a week of sending my CV I had interviewed and received an offer for a new role''

''I found VANRATH to be friendly, professional, and genuinely interested in understanding exactly what the candidate is looking for. The entire process was smooth and efficient, I was kept informed throughout.''

''VANRATH were an incredible help in finding me my new position. Within a day or two of uploading my CV to the platform, VANRATH were already on the phone looking to get to know me and my interests and motivations better. This consideration was then carried through to their job searches and reflected in the opportunities they then offered to me. I felt that they understood what it was I wanted from my career and cared enough to guide me with respect to that, even if it meant not necessarily jumping at the first opportunity that arose.''