Senior Service Lead -45k - 4 day week

VANRATH are delighted to be assisting a major client with the Recruitment of a Customer Services Manager to join their growing and dynamic team based in Fermanagh.

Salary - £45,000 + Fantastic Benefits Package + Career Progression Opportunities.

4 Day working week - Hours - 07:00-17:15 - Mon-Thu

Responsibilities:

• Lead and manage the customer service and despatch team.
• Drive customer satisfaction by achieving key performance metrics.
• Ensure efficient and effective customer communication on delivery status, issues, and recovery plans.
• Support the delivery of operational as well as strategic projects to ensure that all customers receive the best end-to-end experience whilst delivering a commercial outcome.
• Visit customer sites on a periodic basis to support identification and delivery of customer-centric initiatives aimed at improving customer experience metrics.
• Foster positive working relationships with operations to achieve customer service targets.
• Align order book management in the ERP system to promised delivery dates.
• Address and resolve issues impacting customer services.
• Ensure availability of customer-supplied stock for operational needs.
• Recover value of excess, obsolete, or slow-moving stock from all customers.
• Supervise and ensure the transportation needs are complete - for example, custom requirements and Advance Shipping Notices.

Essential Criteria:

• Experience of leading/managing a customer service function.
• Proven ability to deliver a customer service strategy demonstrating improvements in customer metrics.
• Fosters excellent customer relationships
• Demonstrates a high level of professionalism and basic business acumen.
• Great organisational and time management skills, with the ability to prioritise to ensure relevant targets are met.
• Excellent communication skills, both verbal and written.
• Willingness and ability to build strong relationships with internal team members through regular updates and discussions on order and delivery statuses.
• Detail-oriented with a drive to meet ambitious goals.
• Ability to analyse and solve problems effectively.
• Proficient computer knowledge and skills with experience of ERP systems including forecasting, invoicing, and MS Office.

INDPH

For more information on this role please contact Phil Doherty @ VANRATH for a confidential chat.

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