Job description
Job Description
My client, a leading provider of managed IT services, is hiring a Senior IT Field Delivery Engineer to join an established field-based team. This role involves providing on-site IT support to a diverse customer base, ensuring high service standards and SLA compliance across hardware, software, and network environments.
This is a hands-on position suited to an experienced field engineer who enjoys autonomy, customer interaction, and working across varied technical environments.
What's on offer:
Competitive salary (dependent on experience)
Company vehicle and tools provided
Overtime and on-call rota participation
Strong training and certification support
Clear progression within field and technical pathways
You will be part of a customer-focused technical team delivering critical IT support services across multiple client sites. The organisation places strong emphasis on service quality, efficiency, and professional development.
The Role
As a Senior IT Field Delivery Engineer, you will be responsible for advanced fault diagnosis, repair, and replacement of IT equipment, as well as supporting installations and ongoing service delivery.
Key responsibilities include:
Diagnosing, repairing, and replacing PCs, laptops, printers, servers, networking and peripheral equipment
Completing system rebuilds and desk-side configurations
Delivering IMAC (Install, Move, Add, Change) activities with minimal supervision
Acting as a senior escalation point and mentoring junior engineers
Covering sites during planned or unplanned absences
Managing workload via mobile tools and providing real-time updates
Communicating effectively with scheduling and management teams to meet SLA commitments
Participating in on-call rota for 24/7 service coverage
Following operational processes, health & safety guidelines, and customer policies
Maintaining company equipment and assets
The Person
The ideal candidate will have strong field engineering experience and excellent customer-facing skills.
Essential:
Proven experience in an IT field support role
Full UK driving licence (You will be provided a van by the organisation whihc can be used for work/personal use)
Strong customer service and communication skills
Ability to work independently and manage workload effectively
Solid knowledge of Windows-based environments
Experience supporting hardware, networking, and peripheral devices
CompTIA A+ and Server+ (or equivalent experience)
Willingness and ability to obtain required security clearance. Must either hold SC security clearance or have the willingness to be SC cleared
Desirable:
Experience working in environments with strict SLAs
Exposure to mentoring or supporting junior engineers
Additional technical certifications
Experience working at height and undertaking manual handling
For further information on this role, or other IT Infrastructure and Support opportunities, please apply via the link or contact the consultant for a confidential discussion.
This role may be subject to pre-employment checks in line with client and contractual requirements.
