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Senior Help Desk Specialist

Job Description


Job Description

Looking for your next career step and feel like it's time to get involved in a more managerial role with more exposure to various tech stacks and want to be part of one of the most highly skilled technical teams in Belfast? This could be the perfect career move for you!

Salary/ Benefits

In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:

  • Great Holiday Package
  • Fully Remote role
  • Competitive salary - Experience based
  • Matched pension contribution
  • Private healthcare
  • Great Bonus Scheme



Client

Our client is one of the leading companies within a constantly growing and exciting industry. This Client plays a key part in providing the best software in building empowering payment technology for their client base and provide support in order to aid various tech development and schemes. They're currently working on some of the most exciting software in the industry and they are committed to expanding their already hugely successful brand here in Belfast and globally.

With continued expansion plans over the next few years, they are keen to secure the very best Senior Help Desk Specialist talent and have gained a fantastic reputation career progression and ability to cross-train in new technologies and manage a team of 5 skilled tech professionals.

The Ideal Person

If you've 2-3+ years' experience working in a similar role mainly Helpdesk/Tech Consultant facing roles and you're looking for an opportunity to step into a more hands on role:

  • 2-3 years leading Help Desk team
  • Practical knowledge of remote assistance programs
  • Hands-on experience using and/or troubleshooting Microsoft Windows 10/11, Mac OS, and Microsoft Office.
  • Must have experience provisioning user accounts
  • Technical leader and coach, aware of the applicability of new technologies.



Responsibilities

As an Senior Help Desk Specialist , you will:

  • Monitor technology support queues to ensure adequate coverage for tickets.
  • Serve as the initial point of contact for escalation issues to ensure efficient communication and resolution.
  • Assess and recommend the need for any system reconfigurations (minor or significant) based on request trends.
  • Identify and recommend ways to streamline the process and improve efficiency.
  • Ensure tickets and service requests are kept up to date
  • Coordinate and/or perform hands-on fixes at the desktop level as needed



For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.