Senior Customer Executive - Newry

VANRATH are delighted to be assisting a major pharmaceutical laboratory based in Newry with the Recruitment of a SeniorCustomer Account Executive to join their dynamic and growing team based in Newry.

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Hours - Mon-Fri - 09:00 - 17:00

Salary - £33,000 - £40,000 (Negotiable)

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Responsibilities:

• Act as the primary contact for key international customer accounts which will involve liaising with Territory Managers and internal partners to deliver a best in class service.

• Develop internal systems that will support driving continuous improvement.

• Must have worked in a Customer facing organisation and have the skill set and ability to take a leading role in specific projects to support the Customer.

• Manage a team of account executives to ensure all customer communications are informative and timely whilst developing methodologies for tracking order processing and ensuring shipment and export documents are on time and accurate.

• Strong interpersonal skills, be an excellent communicator and it would be beneficial to have experience in producing and delivering presentations to both internal and external customers.

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Essential Criteria:

Applicants must therefore demonstrate the following essential criteria on their application form in order to be considered:

• Educated to GCSE-level standard or equivalent

• Demonstrated ability to manage customer queries (internal or external), making and meeting commitments at all times

• Ability to analyse data, excellent problem solving & decision making skills

• Results driven, with ability to set high standards for self and team

• Highly proficient in Microsoft Office Packages

• Excellent time management skills

• Excellent verbal and written communication skills

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Desirable Criteria:

Due to the nature of the role preference will be given to applicants demonstrating the following desirable criteria:

• Educated to Degree Level or at least 2 years' experience in a Customer Services environment or in a client facing role

• Previous experience managing others, including performance management and development

• Have Project Management Experience

• Working knowledge of Microsoft Access Databases

• Experience using ERP systems

• Experience in liaising with Senior Management

• Wider knowledge of the End to End Supply Chain

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For further information on this vacancy, or any other job in Belfast or wider Northern Ireland, please apply via the link below or contact Phil Doherty in the strictest confidence.

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