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Senior Customer Agent (£27K OTE/Immediate Start)

Job Description

VANRATH are thrilled to be assisting a leading Finance firm with the recruitment of Senior Customer Agents. FTSE 250 Financial Services company that is thriving.

Shifts are held over Monday to Friday (Monday - Friday, 9.00am - 5.00pm + 1 Hour lunch, with occasional 12.00pm - 8.00pm - Also one Saturday shift per month 9.00am - 3.00pm ). No weekend working.

The role will incorporate Hybrid working - 3 days Working From Home & 2 days Working on the Ormeau Road in Belfast. First few weeks will be all in-office for Training purposes.

Immediate Need for Company.

Permanent Position.


Salary & Bonuses - OTE £25,000 - £28,000+ Other fantastic additional benefits - including one of the best pension schemes available, private medical cover + alot more as shown at bottom of advert

Extremely Achievable Bonus System


As a Destination Retirement Co-ordinator, you will play a pro-active part in customers remaining committed to understanding their retirement options as well as planning and completing the retirement journey through our Destination Retirement service and also ensuring customers receive the right outcome by getting closer to our customers whilst maximising Group profit.

  • Support during the journey can include telephone, email or web-chat support.
  • Recording activities accurately and efficiently to ensure customers remain committed to completing the retirement journey through our Retirement services, ensuring customers receive the right outcome.

The Ideal Person

  • Calls/ or Sales experience
  • Web chat experience preferred
  • Finance call experience preferred - e.g. banks etc.
  • Excellent attention to detail and ability to process all information quickly and accurately
  • Time management, planning and prioritisation skills to allow for workloads which are subject to constant change
  • Flexible approach: ability to work as part of a team in a fast-moving environment
  • Clear focus on customer outcome, quality, service and results
  • Excellent communication skills - with the ability to communicate information across different media (e.g., telephone, webchat, email)

Working for the company, you get your Rewards…

  • A Competitive Salary + OTE, an amazing Pension Scheme and Life Assurance
  • Along with 28 Days Annual Leave plus an Additional Day on us for your Birthday
  • Private Medical Cover and Income Protection, just in case
  • A Bonus Scheme that takes a balanced approach and looks at both `in role performance' but also `the behaviours and attitudes you exhibit at work'
  • FREE access to the Headspace App, a 24/7 Employee Assistance Helpline and Trained Physical & Mental Health First Aiders (On-Site)

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.