Senior Complaints Handler - Progression Role - 25k + 2.5k!

Job Description

VANRATH are delighted to be assisting a leading Tech focused - rapidly growing - company with the recruitment of degree educated Graduates who would like to move into a company that they can progress their career within.

The role available is an Senior Complaints Handler - You will join a team that has encouraged great customer care, through continuous improvement of the tools we use and the processes we put in place. There is a real progression opportunity available from this position into a Lead role.

The role is based in Belfast City Centre - Monday - Friday (Permanent) - After probation period of 3 months is passed then Hybrid working is offered.


£23,000 - £25,000 + £2,500 share options + Performance review 2 times a year (likely to get salary increase/promotion) + other Additional Benefits (Top Company). Some of the best benefits on the market (full benefits package available upon request)

The Ideal Person

  • Having experience with Complaints/ Resolving / Escalations
  • Having FCA experience is preferred
  • Having experience in Fintech or Banks is preferred but not essential
  • Someone who wants to progress their career - an individual who wants to make a strategic move for their career
  • Passionate individual and a strong communicator
  • Individual with initiative
  • Experience with any of SQL, Looker, Lean or FCA is beneficial but not essential


The company is looking to bring in a proactive Senior Complaints Resolution Associate to investigate and resolve complaints and complex queries, whilst ensuring the highest possible standard of service is provided to customers.

  • Full Job spec available upon request
  • Progression Role

For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves on 02890330250 or in the strictest confidence.

There are many different reasons why employers might decide to use an external recruitment consultant to fill management consultancy jobs. They may also wish to engage with them in a variety of different ways - from simply a source of CVs to a full advisory role.

A good recruitment consultant, focussed in the area of consulting jobs, will both provide a good service and a winning candidate but also earn their fee by adding value and expertise. This applies to a contingent or "agency" service and in addition for a retained search you should expect to get a Rolls Royce service and much greater certainty of a successful outcome.

Clearly a recruiter's top priority is to come up with great candidates but they should do more. Clearly sometimes this can't happen for a good reason. However, if the recruiter isn't responsive you need to wonder whether you are getting a good service. But you also need to ask yourself: is it them or is it me? If I seem to be low down on my supplier's priority list why might that be? Is my brief unrealistic? Are my fees to low?

In our experience it takes at least an hour, and often much longer, to thoroughly get under the skin of a management consultancy employer and the consulting jobs they are seeking to fill. Taking time to understand the requirements of a client is one of the signs of a good recruiter. If the recruiter gives you 10 minutes and has a quick look at some job specs (or alternatively you only give them 10 minutes!) how can they understand what you're looking for and how to sell your company to candidates?

You should feel they are really delving into the role and not afraid to ask challenging questions. If there are aspects of the company, salary, job or the candidate spec that are a concern they should tactfully tell you. However, they should also definitely give you the impression they are enthusiastic and understand the attractions of the role and employer.A recruitment consultant shouldn't call you every day to chase a CV but a big part of their value to you is to help ensure an efficient and swift process and that good candidates don't go elsewhere. To your competitors for example. They are doing their job if they ensure that this hiring doesn't disappear off the radar and they are doing you a service if they help make recruitment a priority alongside your competing client work, for example!