Senior Aftersales Manager - Motor - Belfast - 50k+

Job Description

VANRATH have partnered with one of Northern Irelands' most established family-run car dealerships. The organisation is recruiting a Aftersales Manager position.

This is a fantastic opportunity for any Motor Industry experienced individual to join a longstanding company that offers many routes for progression.

Monday - Friday 8am-5.30pm, Saturday rota 9am-1pm - Permanent role

Place of work is North Down / Bangor


Salary


£50,000 - £60,000 (Negotiable) + Bonus + Company Car + Fantastic benefits, company pension scheme, 30 days holidays.

Responsibilities:

  • Leading the team to achieve corporate objectives
  • Coordinating the team to develop and implement the business plan
  • Manage all aspects of the 'Customer Experience' to ensure consistent delivery of exceptional customer care producing a strong performance on Customer Satisfaction Surveys.
  • Ensure daily operation of the Aftersales Departments in line with Franchise Operating Procedures
  • Lead the team to succeed, continuously looking for areas to improve performance and refine process to maximise efficiency and effectiveness.
  • Coaching and mentoring the team
  • Deliver exceptional customer experience

The Ideal Candidate:

  • 2 years+ experience in similar role
  • Experience in Motor industry is essential
  • Ability to influence and drive team performance
  • Passion for delivering an exceptional customer experience

For further information on this vacancy, or any other Business Support roles in Northern Ireland, please apply via the link below or contact Jack Groves in the strictest confidence.

Some positive candidate feedback we've received-

''5*'s for Vanrath. They found me a suitable agency post right away, it was a great fit, now I have got the job permanently! Very personable and knowledgeable to deal with and always took the time to understand and help out. Extremely professional service all round.''

''I contacted Vanrath after being laid off by my previous employer. They were fantastic to deal with and found me the perfect role that matched my skill set and experience and within a day or two had an interview lined up. Within the same week I was made a job offer which I happily accepted. So thankful that I contacted Vanrath. Couldn't have asked for a quicker and more professional service.''

''VANRATH were extremely supportive throughout the recruitment process and answered any queries I had, whilst keeping me informed of progress the entire time. This provided me with more confidence going into the interviews and helped me to secure my new role. Highly recommend!''

HRM is often referred to simply as HR (human resources), which also lends its abbreviation to the department within a company which is generally responsible for managing employee policies.

Although using the term 'resource' to describe human employees may strike some as dehumanizing, the reality is that employees are company resources-the most valuable and vital resources a company can have. HRM exists to help organizations more effectively manage their employee resources, resulting in several key benefits.

The following are some of the advantages of implementing a working HRM strategy:

  • Better training and faster onboarding
    Hiring, training, and outfitting a new employee is an investment, one that they won't be able to start paying back until they get up to speed on the job. Human resources management improves and streamlines the training process, so that new employees can quickly learn the skills and policies they need to begin producing.
  • Increased employee adaptability
    In an effective HRM strategy, the training doesn't cease with the onboarding process. Human resources management facilitates ongoing personal and professional development, so that employees can adapt to changes and growth within the company.
  • More accurate recognition of employee merit
    HRM can be implemented in performing regular employee-performance appraisals. This allows businesses to identify exceptional work, and honor the best employees with bonuses, privileges, and other rewards.
  • Improved conflict resolution
    When conflicts arise between individuals or parties within a company, human resources management can help provide a mediating influence. Impartial consultants and other resources help ensure that conflicts are resolved quickly, without disrupting the work.
  • Increased productivity
    An increased focus not only on providing the right training and tools, but also on improving the employee experiences creates a work environment in which employees can thrive. This means fewer hurdles standing in the way of productivity, for reduced costs and increased output.
  • Better employee quality of life
    A positive employee experience is something that contributes to all of the other benefits on this list-as well as certain benefits not addressed here. Employees who have a clear understanding of their value and a positive perception of their work life and their relationship with management are happier. And happier employees create a more effective organization.

Human resources management extends to influence many internal aspects of business. From staffing and retention, through establishing workplace policies, to regulatory compliance. In fact, any department that includes or interacts with employees will naturally be included in HRM.