Scheduler / Coordinator (Property Services)

Planning Administrator

Are you looking for a Planning Administrator role? Interested in working for a leading Housing Contractor?

VANRATH are recruiting a Planning Administrator to work for a well-respected Property Services Contractor, based in Omagh, Northern Ireland.

Remuneration:
£Competitive + package

Package Includes:

• Employee Perks & Discounts
• Life Assurance
• Industry leading health & wellbeing programme
• Healthcare Cash Plan
• Long service awards
• Great opportunities for learning & development

Client:
Our client is a well-respected Property Services Contractor that have been operating for approximately 50 years. They specialise in property alterations and modifications, damage restoration and maintenance projects. They work with Social and Private Housing clients, Property Management Companies, Care Homes, Schools, Councils and Commercial Buildings.

Overview of Role:
Responsible for the planning and scheduling of job orders, ensuring efficiency and cost-effectiveness whilst providing a first-class service to our customers. This role will require teamwork and close liaison with all stakeholders in the business and assist daily in managing targets and workflows effectively.

Key Responsibilities:

• Be the initial point of contact for tenants for urgent, routine and adaption works
• Scheduling customer appointments and creating events
• Notifying customers on planned arrival of workers
• Assigning jobs to relevant trade/department within the required job category via computer communication whilst considering cost, customer service and resource availability
• Raising survey events on new COTs, Adaptions and Response jobs
• Monitoring progress of all jobs to ensure all scheduled works are completed and PDAs completed correctly
• Liaise with administration team, supervisor and management to answer queries and review works in progress
• Liaise daily with client district maintenance officers/administrators
• Monitoring of required completion dates, ensuring they are meet, or extension requested were required
• Dealing with queries and complaint resolution
• Maintaining standards and processes to reach KPI targets.
• Support other planning areas when required as part of a cross-functional team environment
• Prioritise customer orders by due date to support the company in meeting target deadline KPI
• Escalate issues promptly to management and help resolve problems in a timely fashion
• To perform the job in accordance with the company's policies and procedures, especially the Equal Opportunities and Dignity at Work Policy

The Ideal Person:

• IT literate, proficient in Microsoft Office
• Previous experience of scheduling / logistics
• Experience in customer service and customer excellence

• Experience operating within the construction industry with a focus toward housing maintenance
• Excellent communication skills with the ability to manage client relationships
• Strong planning and organisation skills
• Ability to work on own initiative and as part of a cross functional team
• Ability to work accurately under pressure and meet deadlines & targets
• Good understanding of operating costs and productivity levels
• Knowledge of construction and the skills off the team members
• Good customer service/customer care skills
• The ability to deal with the unexpected and good problem-solving skills

For further information on this opportunity, or any other position, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence.

My experience with Vanrath has been outstanding. From the outset, my recruitment consultant, Dan Morgan, demonstrated a genuine commitment to finding the right opportunity for me. He invested time in getting to know my background, motivations, and long-term career ambitions, ensuring that every role discussed was a strong fit. The entire process was efficient, transparent, and supportive, which made what can often be a stressful experience feel straightforward and reassuring. I'm absolutely delighted with the outcome and would have complete confidence in using Vanrath again in the future.

The service provided by Robbie and Dan at Vanrath was exceptional. Engaged at extremely short notice, they moved quickly and delivered impressive results - supplying high-quality CVs on the same day, coordinating interviews the very next day, and facilitating an immediate start for a new member of our finance team. They took the time to understand our business, culture, and specific requirements, which was clearly reflected in the calibre of candidates presented. Their professionalism, responsiveness, and genuine interest in our success led Pivotal to agree to an exclusive recruitment partnership with Vanrath going forward.

Working with Ross Stevenson at Vanrath was a thoroughly positive experience from beginning to end. Ross communicated clearly and consistently throughout the process, setting realistic expectations and providing detailed insights into each opportunity. He offered valuable guidance and support at every stage, ensuring I felt informed and confident in my decisions. The role Ross secured not only met but exceeded my expectations, and I'm genuinely excited to be starting a position that aligns perfectly with my skills, experience, and future aspirations.