VANRATH have partnered with a longstanding Digital and Printing company, this is a fantastic opportunity for any admin / sales support experienced individual to join a longstanding company that offers many routes for progression.
We now require a Sales Administrator due to EXPANSION. This would suit anyone with any form of sales or sales support experience.
Hours
Monday to Friday 9.00am - 5.30pm (Office-based)
Salary
£24,000-£27,000 (depending on experience) plus a fantastic benefits package.
Responsibilities:
Reporting to the sales director your role is responsible for:
- Preparing quotes for customers based on their specifications and requirements.
- Processing and following up customer orders.
- Ensure that all customer enquiries etc. are followed up and dealt with promptly and effectively.
- Update computer system with amendments to enquiry/order/job specifications and maintain and update customer records
- Complete all daily/weekly/monthly KPI reports as required
- Support external sales reps as required
- Be driven to achieve and maintain top quality customer service levels at all times
- Answer incoming telephone calls.
- Make outgoing calls to customers - not cold calling.
- Provide assistance and support to other members of the sales team as may be necessary to meet customer demands.
- Provide regular structured feedback to enable constant improvement of product and service levels.
- Ensure that all work carried out is in line with the company's strive for continuous improvement.
- Implement and maintain best practice in communication at all times with customers and colleagues.
- Any other reasonable duties as required, or at the request of management.
- Career advancement opportunities may exist to the right candidate.
The ideal person:
- Sales / customer service / administration experience
- Good telephone manner
- GCSE Maths and English at C grade or above