Job description
Vanrath are delighted to be recruiting for a Receptionist role on behalf of a luxury hospitality group in Ballymena working on a temporary to permanent basis.
What's in it for you?
- Full time hours Monday - Sunday (Rota based) Based on 5 days out of 7
- Hours fall anytime between 7am and 10pm
- Temp with the view to going perm
- £12.52 to £14.02 depending on experience
About your next employer
Your main role will be to manage all the check-in/out of guests, as well as operating our main switchboard. You must be someone with a welcoming, friendly demeanour, someone who is ready to answer any questions the guests may have about the Resort and the local area.
If you have a passion for delivering excellent customer service and want to work alongside a supportive team then this may be the role for you!
What you'll do
About you
- Dealing with all guest queries - by phone, post, online, and face-to-face.
- Maintaining a good knowledge of all the services in order to deal with daily client queries and bookings.
- Identifying and maximising sales opportunities in all client queries/contact.
- Carrying out reception procedures as per the daily checklists.
- Carrying out administrative duties as required.
- Working within the guidelines of health and safety operatives to ensure all staff and guests are safe at all times.
Essential criteria, applicants must have;
- At least 6 months' experience working in a dynamic, fast-paced environment in a customer-facing role.
- Previous Reception experience
- Confident IT skills to include word and excel.
- Experience or an interest in the hospitality industry.
- A good customer service background with the ability to demonstrate skills that deliver outstanding customer service.
- Strong interpersonal and communication skills.
- Be warm, friendly, and energetic with great pride in your overall appearance.
- A flexible work approach.
Desirable criteria;
- Previous experience gained in a hotel
- Previous experience working in the Hospitality sector.
- Previous experience working as a switchboard operator.
IND02
To apply today contact Leanne Garrett in the strictest confidence.
