Job description
VANRATH is proud to be exclusively partnering with a prestigious luxury hospitality group to appoint a Guest Relations Manager for one of their flagship Hotels.
This is an excellent opportunity to join a growing organisation renowned for its high standards, strong reputation, and supportive working environment.
The role is Permanent, Full-time, based in Belfast.
Salary
Competitive salary (DOE) + Excellent Benefits Package & Progression Opportunities
What you'll do
We're seeking a dynamic Guest Experience & Engagement Manager to shape how guests connect with the property. This role blends service excellence with strategic engagement initiatives to deliver exceptional stays and build lasting loyalty.
Key Responsibilities:
- Manage small team of Hotel Receptionists
- Develop and execute strategies that enhance guest satisfaction and retention.
- Actively manage guest communications before, during, and after each stay.
- Coordinate loyalty programs and ensure consistent brand standards.
- Lead guest relations initiatives across all departments.
- Respond to feedback and drive improvements through data and insights.
- Represent the brand through elevated service delivery and guest care.
About you
- Proven experience in a guest relations, front office, or hospitality management role, preferably in a hotel environment.
- Strong leadership and team management skills, with the ability to motivate and develop staff.
For further information on this vacancy, please apply via the link below or contact Jack Groves in the strictest confidence.
