Professional Services Team Leader - Service Delivery

VANRATH is currently partnering with a top-tier international law firm, present in more than thirty countries, to recruit a Document Verification Team Supervisor.

This role offers an excellent platform for professionals eager to enhance their expertise and grow within a prestigious global organisation that prioritises employee development and well-being.

The position operates on a hybrid basis, with three days required in the modern Belfast City Centre office and two days working remotely. The working schedule is Monday to Friday, 9:00 am to 5:30 pm, including a one-hour lunch break. This is a permanent role.

Compensation

Salary is competitive and open to negotiation, with opportunities for career advancement and comprehensive benefits provided by a world-leading employer.

Primary Duties

• Lead the daily functions of the Document Verification team, ensuring smooth operations and consistently high standards.

• Facilitate regular performance discussions, team briefings, and one-on-one meetings to communicate objectives and follow up on action items.

• Oversee employee development programs, coordinating training schedules and monitoring progress toward individual and team goals.

• Evaluate team performance through frequent check-ins, addressing any issues promptly, and applying formal management actions if required.

• Promote process efficiencies and participate in initiatives aimed at enhancing operational workflows.

• Deliver exceptional client service by collaborating effectively with internal stakeholders, clients, and external partners to meet deadlines and quality standards.

• Identify and resolve service delivery challenges, escalating critical matters when necessary.

• Support operational continuity by providing backup for other roles such as workflow coordination when needed.

• Work alongside Document Experts to clarify technical matters and guide the team accordingly.

• Ensure seamless shift changes through clear communication with colleagues.

• Manage complex projects within the Document Services function, especially those involving multiple departments.

• Build technical competence through ongoing learning opportunities such as training sessions and shadowing.

Who We're Looking For

• Demonstrates a solid commitment to superior client service delivery.

• Experienced in leading teams within a professional services environment.

• Excellent interpersonal and communication skills, with the ability to engage stakeholders at various organisational levels.

• Comfortable working in high-pressure, deadline-sensitive environments, ideally with experience in a 24/7 operational setting.

• Highly organised with the ability to juggle multiple priorities and meet deadlines.

• Passionate about driving continuous improvements and embracing innovative solutions.

For further information on this vacancy, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via VANRATH in the strictest confidence.

Great experience with VANRATH. Sean Doherty was extremely helpful and professional throughout the process. Thanks to his support, I landed a role that's a great fit. Highly recommended.

There is a good reason why this Recruitment company has 5 stars. I have just completed a 6 month contract and my Senior Business Support Recruitment Specialist was Leanne Garrett. From start to finish the service I have received has been exceptional. Leanne is very attentive and professional. Goes the extra mile to sort any issues I had and was very prompt to reply to all telephone call and emails.

Excellent experience. Friendly, knowledgeable consultant who was enthusiastic, knowledgeable and offered constant support throughout the process. Answered all questions promptly and nothing was too much bother. Highly recommend.

Ross was great from start to finish. Professional, insisted upon meeting in person first, checking references, and no hassle in the interview process and communication.