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Product Support Engineer (Networks and Linux)

Job Description

Product Support Engineer (Networks and Linux)

VANRATH are pleased to be working with one of the most exciting new entrants to Belfast's Cyber Security market in looking for a Technical Product Support Engineer (Networks and Linux). The company has built up a great reputation in NI for a great atmosphere to work in and extensive training and development.

The Role

  • Diagnosis and investigation of complex technical problems, identify root cause and provide effective solutions.
  • Manage critical and high visibility customer issues.
  • Act as a subject matter expert for customers in security.
  • Work directly with product development to resolve issues in the field.
  • Act as a focal point for technical issues and make sound decisions quickly.
  • Understanding and documenting customer requirements, managing expectations, and providing excellent customer service.

The Person

Minimum Qualifications:

  • 3+ Years experience in either technical support, QA, Information security or cloud services
  • Solid understanding of Networks
  • Solid understanding of Linux environments
  • Understanding of databases

Preferred Skills

  • Experience working with global clients
  • Hand on experience in the following (SQL protocol, varios SQL Databases, Shell Scripting, VMWare, AWS)
  • Advance certifications such as CISSP/CCNP/DBA etc
  • BSc degree in a computer Science or related field

Remuneration

The salary is negotiable depending on experience but would be 345-50k along with a great benefit package and a unique opportunity to be involved in building a team from scratch and setting the office culture.

For further information on this role or any other, please contact Matthew Evers in the strictest confidence