Principle Support Engineer

Job Description

My client is a global technology company that specializes in designing and manufacturing infrastructure solutions for communication networks. They provide a wide range of products and services related to wired and wireless networking. They play a crucial role in enabling reliable and efficient communication services worldwide.


They are seeking a Principal Technical Support Engineer for their network division. In collaboration with their trusted partners, they empower customers to deliver exceptional experiences. As part of our Venue and Campus segment, you'll focus on complex network connectivity solutions.


This is a fully remote role. Your critical problem-solving skills, combined with profound wireless technical expertise, will play a vital role in restoring services and providing issue resolution. You'll engage closely with customers, field teams, and management, ensuring excellent communication throughout.


You'll also be responsible for replicating customer-reported issues in a lab environment, collaborating with engineering on defects, and proactively assisting customers with upcoming changes.

Required Qualifications:

  • Proficiency in verbal and written English and German (C1/2 level) is essential.
  • Bachelor's degree or diploma in a computer-related field.
  • 8+ years of experience in the networking space, with excellent technical knowledge of wireless networking.
  • 5+ years work history in an enterprise Technical Assistance Centre (TAC) environment.
  • 10+ years' experience providing technical support in resolving in-company product-related issues.
  • 5+ years' experience fixing complex Layer 2/3 issues in multi-vendor environments.

You Will Stand Out If You Have:

  • Strong written and verbal communication skills, including experience delivering formal presentations.
  • Excellent understanding of TCP/IP, L3 routing, L2 switching, Multicast, firewalls, QOS, wireless technologies.
  • Expertise in wireless deployments.
  • Relevant industry accreditations/certifications (e.g., CWNA, CWAP, CCIE, CCNP, JNCP).
  • Working knowledge of Salesforce and JIRA.
  • Proficient in analysing data traces from protocol analysers.
  • Experience with traffic generators.

Benefits
-Salary £60,000 - £95,000k
- Medical Insurance
-Life insurance
-Pension scheme
-Remote working

If you are interested in hearing more about this position, please do reach out to Rachel Boyle on 028 90330250