Office Manager (Sales) - Antrim

Job Description

VANRATH are excited to be working alongside a leading Manufacturing organisation with a prestigious reputation for the recruitment of an Office Manager (Sales Management)

This is a Monday - Friday - Permanent position, 8.30am - 5.00pm

This is an Amazing company!


£35,000 - £40,000 + Quarterly Profit Share (avg. over last 3 years is additional 19% of salary) + Fantastic Benefits & A Great Place to Work

The Role

Reporting to the Head of Internal Sales & Marketing, you will join a team that values your expertise and encourages a supportive and inclusive workplace culture. The team consists of 5 sales co-ordinators and 1 sales office supervisor. You will also work closely with our external sales & marketing team.

As Sales Office Manager you will effectively manage the internal sales team and work closely with the external sales team to deliver business class service levels to all customers on time, efficiently and within budget whilst continually increasing company profitable sales.

Typical Job duties would include:

  • Lead the internal sales team to ensure we increase customer spend and that their order expectations are met on time, in full, efficiently and within budget.
  • Manage the quotation process to ensure we win business at profitable contribution levels and satisfy customer expectations.
  • Overseeing the external sales team activity to ensure all systems are updated and meeting outcomes are actioned and communicated accurately and timely.
  • Liaise regularly with all relevant departments to ensure customer expectations are managed and delivered.
  • Promote and ensure compliance with the company's Integrated Management System to include quality, environmental and safety requirements as the norm across the team members and promote a culture of standardised work.
  • Create, develop and ensure accountability for departmental key performance indicators, tactical plans and departmental projects to ensure company strategic goals are achieved. This will include analysis of margins, conversion rates, market gap opportunities and all relevant information required for sales meetings.
  • Lead relevant departmental communication forums, encouraging two-way communication, and ensure company information is communicated effectively.
  • Champion effective employee relations whilst demonstrating a flexible management style, adopting the appropriate style for the given situation.
  • Attract, retain and build high performing teams and promote us as the company of choice.

The Ideal Person

  • Minimum of 3 years' experience in a management position with 2+ direct reports OR 4 years' equivalent experience at Supervisor Level with 2+ direct reports.
  • Minimum of 3 years' experience building customer relationships, resolving customer queries, and delivering suitable outcomes for both the customer and company.
  • Ability to problem solve and have excellent analytical skills to interpret sales performance and market trend information
  • Experience of ERP & CRM systems
  • Proficient with Microsoft office package including excel
  • Experience in a busy internal sales office environment for a company that manufactures made to order products (ideal not essential)

Employee benefits:

  • Quarterly Profit Share Bonus (average bonus over the last 3 years has been an additional 19% of salary/annual earnings)
  • Total customer satisfaction bonus to a maximum amount of £750 per year - assuming no quality mistakes occur.
  • Free money back via Westfield health care scheme (available after 6 months service).
  • Death in service cover = 7 times salary
  • 5.8 weeks holiday. 5 extra loyalty days can be accrued which is linked to service.
  • Auto enrolment on Day 1 to the Pension scheme (ER contribute 4%)
  • Homeworking policy
  • Participants of the Work Well Live Well programme through which we carry out numerous well-being initiatives each year.
  • Annual team vote for company charity partner and regular team fund-raising activities.
  • Monthly company value awards.
  • Bright idea awards.
  • Holiday treats.
  • Service Awards.