Job description
Job Description
My client, a large organisation operating critical IT infrastructure, is hiring a 24/7 Network Operations Centre (NOC) Engineer to join an established operations team. This is an onsite role within a high-availability environment, supporting core network and IT services.
* Onsite role within a 24/7 operations environment
* Rotating day and night shift pattern
* Shift allowance
* Clear career progression opportunities
You will be part of a collaborative operations team responsible for maintaining service availability and resolving network and IT incidents for a diverse client base. The organisation places strong emphasis on service quality, teamwork, and continuous improvement within a fast-paced technical environment.
As a NOC Engineer, you will act as a key escalation point within the operations centre, managing incidents and service requests end-to-end. You will troubleshoot and resolve a wide range of network and IT issues, work within defined SLAs, and communicate clearly with both customers and internal stakeholders. The role involves hands-on configuration and troubleshooting of network equipment, coordinating with third-party suppliers, supporting field engineers remotely, and monitoring network performance using industry-standard tools.
The Person
* Proven experience in a NOC, service desk, or IT support environment
* Strong IT and networking troubleshooting skills with appropriate escalation practices
* Experience supporting enterprise network environments
* Networking certification (e.g. CCNA) or equivalent practical experience preferred
* Windows operating system and server support experience
* Experience working with third-party suppliers and managing escalations
* Familiarity with ITIL-based service environments and SLA-driven support
* Strong attention to detail and ability to work effectively under pressure
* Excellent communication and customer service skills
* Eligibility to obtain security clearance
For further information on this role, or other IT Infrastructure and Network roles, please apply via the link or contact your recruitment consultant for a confidential discussion.
Applicants may be required to complete pre-employment checks in line with client and regulatory requirements.
