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Level 3 - Technical Service Engineer

Job Description

Looking for your next career step and want to get into an exciting more senior role and want to oversee the customer success side of the business without stepping away from the hands-on side of things? This might be a good option.

Salary/ Benefits

In order to attract the very best talent on the market a generous remuneration package is on offer based on experience plus a range of benefits including:

  • 31 Days Holiday Package
  • Life Assurance
  • Online Discounts & Savings platform
  • Bonus Scheme

Client

This Client works in one of the highest demanding industries and plays a key part in providing the best software and support in order to aid digital transformation. Their key target day to day is reaching client expectations and providing the best service possible, our client understands the importance of building strong customer relationships. They provide key solutions around a range of IT Solutions including consulting, implementation, services, and the operation of IT Systems.

With continued expansion plans over the next few years, they are keen to secure the very best Level 3 Technical Service Engineer talent and has gained a fantastic reputation career progression and ability to cross-train in new technologies.

The Ideal Person

If you've 3-4+ years' experience working in a similar role with Technical Support experience and you're looking for an opportunity to step into a more senior hands on customer facing role to support both remotely and on customer premises:

  • Experience with support and implementation of the following: Citrix, O365, Azure etc
  • Qualifications around the following: Microsoft, Citrix, VMWare
  • Datacentre virtualization technologies i.e.. VMware ESXi, HyperV, XenServer, SAN technologies, Converged Infrastructure etc.
  • Network technologies i.e. TCP/IP, VPN, DHCP/DNS, Firewall etc.
  • Windows Server technologies (Active Directory Group Policies, Remote Desktop Services, IIS, Certificate Services etc.)

Responsibilities

As a Technical Service Engineer, you will:

  • Manage tickets logged in our IT Service Management System (ConnectWise) and prioritise these in relation to the set SLA agreement in place with the customer, the risk and approximate amount of time required for the ticket ITILv3 foundation (Desirable)
  • Ensure customer is kept fully up to date throughout the lifecycle of their ticket
  • Ensure customer issue/request is responded to and resolved in a timely manner
  • Engage with client partners to resolve issues

For further information on this vacancy, or any other IT Support job in Belfast or wider Northern Ireland, please apply via the link below or contact Erin O'Kane in the strictest confidence.