Job description
My client is a well-established technology and communications provider that has built a strong reputation for delivering innovative IT and telecoms solutions across Northern Ireland and beyond. With a focus on reliability, service quality, and long-term partnerships, they continue to grow their presence in the managed services space.
They are now seeking an IT Support Team Lead - an ambitious and technically capable professional who can oversee a small but growing support team, ensuring excellence in service delivery, security, and customer satisfaction.
This is a great opportunity for someone ready to take the next step in their career - combining hands-on technical expertise with the chance to develop leadership experience within a fast-moving, customer-focused environment.
Key Responsibilities
Lead and mentor a team of IT Support Engineers, ensuring high performance and a strong customer service culture.
Oversee daily service delivery across both support and installation projects, ensuring SLAs are met or exceeded.
Maintain and strengthen cybersecurity standards in line with internal policies and ISO27001 best practice.
Manage and troubleshoot network infrastructure, firewalls, VPNs, and endpoint devices across customer environments.
Administer and support Microsoft 365, Active Directory, Exchange, and Windows Server platforms.
Ensure effective use of RMM tools (such as ConnectWise Command) to monitor, patch, and manage client systems.
Collaborate with internal teams and vendors to resolve complex issues and deliver system improvements.
Contribute to the development of the IT services function - improving processes, documentation, and customer engagement.
Technical Skills & Experience
Proven experience supporting and administering IT infrastructure in a managed service or multi-site environment.
Strong understanding of networking (LAN/WAN, IP, VLANs) and firewall technologies (Fortinet preferred).
Knowledge of endpoint security, mobile device management, and email protection tools (e.g. Barracuda).
Working experience with virtualisation (VMware or Citrix), SQL, SharePoint, and storage technologies (SAN/NAS).
Good grasp of Microsoft 365 administration, including security, compliance, and user provisioning.
Experience maintaining compliance with ISO27001 or similar information security standards.
Desirable:
Fortinet certification or hands-on firewall configuration experience.
Windows Server 2016+ administration.
Prior experience managing or mentoring junior engineers.
About You
Technically strong with a proactive, solutions-focused mindset.
Driven and ambitious - looking to take ownership of a team and help shape its direction.
Confident communicator with strong customer service values.
Organised, collaborative, and comfortable working in a dynamic, growing business.
What's on Offer
Competitive salary up to £50,000.
Annual performance bonus.
Private healthcare and company pension scheme.
25 days' annual leave plus statutory holidays (35 total).
Excellent work-life balance in a collaborative, supportive team environment.
