IT Support Officer

Job Description

  • Job Reference: VR260225
  • Job Title: IT Support Officer
  • Salary: Circa 25-30k pa
  • Based: Newry
  • Hours: Full time - 37.5 pw (Typically Mon-Fri, 9am-5pm)
  • Contract: temporary - 6+ months - with potential to secure permanent

Overview

VANRATH now stands as the first-tier supplier to a range of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health and Social Care Trusts and NFP Organisations. One of these organisations are now on the lookout for an IT Support Officer.

As an IT Support Officer, you will provide general IT Support to the organisation's end users and assist with maintenance and upgrades of their IT Infrastructure, as well as deployment and installation of new software and hardware.

The role as an IT Support Officer is typically a Mon-Fri/9-5 but sometimes would require shift work (depending on demand, but more of a rarity). The role may also be split between remote and onsite support, and therefore may require travel to various sites.

What's in it for you?

  • 25-30k pa.
  • Holidays
  • Pension

Our clients

The client can range from a small local public sector organisation, to a large multi-national tech company. We have a very close relationship with all of our clients, and meet them regularly. When we have a live position, we can share further details about the client, what they're working on, the size and structure of the team, what you can expect and what the day to day role looks like.

About you

  • Over 1 year work or placement experience in IT Support providing software/hardware support for a range of devices including Desktops, Laptops, Printers, Scanners, Mobiles etc.
  • IT Degree or stronger history of IT Support experience
  • Motivated to learn and passionate team player
  • Positive morale, happy to get the job done
  • Adaptable, versatile, happy to take on a variety of tasks across IT Support and IT projects
  • Driving licence and access to own car.

What you'll do as an IT Support Officer

  • IT support of organisation's infrastructure, providing software/hardware support across desktops, laptops, mobiles, scanners, printers etc.
  • Support rollout of new hardware and systems.
  • Resolve escalated tickets.
  • Maintain high level of professional customer service.
  • Support with onsite service requests (Resolve issues / setup devices such as laptops/printers/networks etc).
  • Collaborate positively within a wider team of IT professionals.
  • Work at fast pace to deliver excellent IT service.
  • Travel to various sites.

For further information on this vacancy, or any other IT Support Officer job in Northern Ireland, apply via the link or contact JP Rooney at VANRATH for a confidential chat today.