IT Support Analyst (27K) (Belfast)

Job Description

Are you an experienced IT Support Analyst? Do you have experience reviewing outage resolution results with a CMDB environment?

VANRATH is delighted to be recruiting for a 6 Month Initial Contract.

Salary/ Benefits

Equivalent to Band 5, Point 1 on the HSCNI Pay Scale - c£27,055 per Annum (+ Holiday Pay & Pension)


They are a large Belfast based Health care focused organisation. The team functions by proving support for an Organisation Wide IT Service centre across all IT Services, Data centres and internal customers. You will be joining at a time some extremely important change and projects are kicking off in the team

The Ideal Person

  • Degree/Diploma in IT/Related discipline,
  • Previous experience in a similar post
  • Proven knowledge of reporting systems, IT Outage resolution protocols
  • CMDB epxerience preferred


The post holder will assist in the support, delivery and management of ICT Services:

  • Assisting with the day-to-day activities of the CMDB process

  • Tracking compliance to policies and procedures and resolving or escalating any compliance issues

  • Facilitating CM audits

  • Reviewing critical incident outage resolution results and responses and dispositions of failed changes due to issues related to the configuration management system

  • Engaging with strategic projects to ensure configuration management can deliver the required functionality

  • Reviewing and publishing configuration management reporting

For further information on this vacancy, or any other IT & Tech Temporary job in Belfast or wider Northern Ireland, please apply via the link below or contact Peter Brittain in the strictest confidence.