IT Service Desk Manager, Belfast (38-48k)

Job Description

IT Service Desk Manager, Belfast (38-48k)

  • Job Reference:JPR050624
  • Job Title: IT Service Manager
  • Salary: £38,000-48,000pa
  • Based: Belfast City Centre - Hybrid (1 or 2 days in the office per week)
  • Contract: Permanent
  • Hours: 37.5 pw / Mon-Fri / 9-5 (Flexi-time)


The IT Service Desk Manager will join an IT Infrastructure team of around 60 staff, and will primarily be responsible for managing a Service Desk team of up to 8 staff. They're mostly focused on incident management and service requests. In addition, you'll manage services and relationships with clients/suppliers, and collaborate with other teams including Cyber Security. You'll work with senior management to report on service performance and contribute to system upgrades and planning etc.

What's in it for you?

  • £38,000-48,000pa
  • Holiday pay
  • Pension
  • Hybrid working

About you

  • 3+ years' experience within the last 5 years in an IT Service Desk Manager role within a large organisation.
  • Can demonstrate experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment.
  • Strong and broad knowledge of IT systems and hardware.
  • Ability to manage relationships and collaborate with stakeholders both inside and outside the organisation
  • Desirable: A relevant IT degree / ITIL Certified.

What you'll do as an IT Service Desk Manager

  • The IT Service Desk Manager will ensure that the IT service processes are well defined, implemented and operated across the organisation.
  • Promote the adoption of ITIL principles within and beyond the IT Department and ensure all processes adhere to ITIL industry standards.
  • Assist with the implementation of the IT strategy including communicating how technology supports the organisation's strategic goals
  • Manage a Service Desk team of up to 8 staff
  • Collaborate with senior managers, external suppliers and suppliers to streamlines services and processes

For further information on this IT Service Desk Manager vacancy, or any other IT job in Northern Ireland, apply via the link or contact JP Rooney for a confidential chat today.