IT and Digital Support Officer

Posted 19 December 2025
Salary Up to £36000 per annum
LocationDownpatrick
Job type Temporary
Discipline Tech
ReferenceVR191225_1766140253

Job description

IT and Digital Support Officer
Location: Newry and Downpatrick (with travel across the district)
Salary: Circa £36,000 per annum

36 hours per week / generally M-F 9-5

Full time temporary role for 2 months+ / opportunity for extension and move to perm.

An excellent opportunity has arisen for an experienced IT and Digital Support Officer to join a multidisciplinary IT team within a confidential public-sector organisation. The IT and Digital Support Officer will support, maintain, operate and develop IT and audio-visual services, playing a key role in live webcasting, digital communications and system integration.

This role would suit a technically skilled professional with strong audio-visual experience who enjoys working in a fast-paced, service-driven environment.

Key Responsibilities

  • Develop, maintain and support the organisation's audio-visual estate, including hardware, software and services.

  • Manage and control live webcasting of meetings and events, including delegate participation, agenda transitions and voting.

  • Provide first-line and advanced troubleshooting for complex IT and audio-visual faults.

  • Install, configure and maintain audio-visual solutions including projectors, LED screens and conference systems.

  • Support the operation and production of Microsoft Teams, Teams Live Events and Teams Webinars.

  • Work closely with internal stakeholders to ensure digital content aligns with organisational policy, brand and objectives.

  • Patch, upgrade and secure audio-visual equipment in line with cyber security and IT policies.

  • Deliver training and technical guidance to employees and elected members.

  • Support the delivery of the organisation's Digital Strategy and future audio-visual developments.

Essential Criteria

  • Minimum Grade C in 4 GCSEs (or equivalent), including English and Maths.

  • Level 4 qualification (e.g. HNC) or higher in Audio Visual Technology, Computing, Computer Science or IT.

  • At least 1 year's experience in an audio-visual / IT support role, including:

    • Live audio and video streaming/recording (multi-camera, 25+ microphones)

    • Microsoft Teams, Teams Live Events and Teams Webinars

    • Design, installation and maintenance of audio-visual systems

    • Projector and LED screen installation and troubleshooting

    • Windows-based systems

  • Willingness to travel and attend evening meetings as required.

  • Full driving licence and access to transport (or suitable alternative).

Desirable Criteria

  • AV qualifications such as AVIXA CTS, Polycom PCVE or equivalent.

  • Experience supporting MVI AudioVisual software.

  • Experience supporting BOSCH conference systems.

  • Event coordination, creative and design experience.

The IT and Digital Support Officer role offers a salary of circa £36,000 per annum and the opportunity to work at the forefront of digital and audio-visual service delivery. This is a fantastic opportunity for an IT and Digital Support Officer seeking a varied, impactful role with strong career development potential.

If interested, apply or get in touch with VANRATH for a confidential chat.